cashout request superior casino

[henni214]

Hello my brother tried to cash out at superior casino. after sending his ID front and back, his drivng license, an utility-bill, his neteller accout (screenshot logged in) this is email he got:Regarding your security documents.We have not yet received the certified ID.For security purposes the security department has requested you for a notarized ID which is basically signed and stamped by a bank manager, doctor or lawyer.Thank you for understanding.If you have any further questions, please don't hesitate to contact us again.Sincerely,Superior Customer Service is this normal?????????????????????????????gl @ll

 

[queenmap]

Wow, I have never heard of any casino asking for a notarized ID. I know Superior is a legitamate casino. Just never heard of this before.

 

[spankyman]

That sounds insane to me....i would run away fast from them

 

[henni214]

they did it on the last  day of their requested time. maybe its because he only put in 50 met the playthrouh and still had left 1500 from high 4700

 

[ohbhave]

It sounds to me like they don't feel his ID is legit.  Perhaps they have just not seen one like his before.  Or perhaps his ID doesn't have a state seal, etc. in the background.  In either case, you are lucky that the casino is trying to work with you.  They are well within their right to request a notorized copy.  Good Luck.

 

[henni214]

i understand yor opinion ,the only thing i cannot understandis :slotó cash paying without anything, every other casino RTG, Rival,Playtech is satisfied with my dukuments. My brother had a stroke, he has to go to ..... the best thing see his Doktor

 

[henni214]

henni214 wrote: i understand yor opinion ,the only thing i cannot understandis :slotó cash paying without anything, every other casino RTG, Rival,Playtech is satisfied with my dukuments. My brother had a stroke, he has to go to ..... the best thing see his Doktordtw i am living about 300 miles away from my brotherwe do it on the fon

 

 

[nurse1226]

yes sounds like trouble to me never in all my years of cashing out i never had to supply  a notarized id

 

[robsmom]

Superior paid me from a free chip so, i don't think they are trying to get out of paying. There must be something unusual about is ID. "
"
I have to scan my ID though because, the background causes it to give an illegible copy. Could this be the problem? They do have to be able to read the information."
"
Just a suggestion."

 

[Percival12]

I have seen a similar topic at www.casinomeister.com. I think this is not normal, do you have to go to the process of having docs signed by a civil-law notary??? What about the costs related to that, is the casino willing to pay those? Furthermore, there is nothing about it in the T&C's. I would ask the representative of Superior at Casinomeister about this. If there is none, pitch a bitch, they are very good in helping your brother out."
"
Good luck!

 

[Percival12]

ohbhave wrote: It sounds to me like they don't feel his ID is legit.  Perhaps they have just not seen one like his before.  Or perhaps his ID doesn't have a state seal, etc. in the background.  In either case, you are lucky that the casino is trying to work with you.  They are well within their right to request a notorized copy. Good Luck. Well within their right? Were does it say that in the T&C's? I dont see it, but lets assume they are, are they going to pay for the costs??

 

 

[desperado347]

I think it is unfortunate that you, or your brother, are having difficulties with this cashout. I know for certain that Superior is a legitimate casino and highly regarded in the industry..I hope this gets straightened out soon to your satisfaction.

 

[conniecb66]

i have never heard of it before but what would i know i dont win that much. i use usemywallet and it seems to go into my account just fine from slotocash and i didnt have to sen them any docs either. sorry for the hassels and hope you get it resolved soon.

 

[henni214]

happy ending,my brother went to his doktor to get his pills and a sign for his dokuments.i talked to the livechat, but they didnt give an aswer why they asked for then.the money is on the account. never mind superiorgood luck all.