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Casino US Not honoring bonus from e-mail

Discussion in 'PROBLEMS - LET US TRY TO HELP' started by CAPTMARVEL, Dec 14, 2010.



    I received an e-mail from Casino US offering a 250% bonus.Deposit $20, and get a $50 bonus plus 50 free spins.So, I deposited the $20, but only got a $20 bonus, 100%.So customer support had me forward the e-mail to them, which I did.Then they said they received my e-mail, but would not honor the 250% bonus, stating they sent it to me in error.I then asked to speak with a manager, and he did credit the free spins.It comes down to they owe me a $30 bonus.They shouldn't get away with treating players like this, the old bait and switch the bonus trick, needless to say I won't be depositing here again anytime soon.Thanks,Cap.


    Not good with Birthday Gifts either...when I asked live chat they told me that IF I was going to get anything....it would be in a couple days from my BD....REALLLLLLLY?
  3. Mben

    Mben No Deposit Forum Administrator Staff Member

    What a crock of BS! So they are gonna risk losing a player over $30?


    That's what I'm saying![​IMG]
    Last edited by a moderator: Oct 23, 2014
  5. jheckrocks

    jheckrocks WELL KNOWN MEMBER

    What a bunch of dickheads![​IMG][​IMG][​IMG] Really ticks me off when honest people get taken by these slime-bags.  We should network all of the forums and take their business down to NIL!!   Like, Unionize sort of-[​IMG]sorry that happened-  jeffrey
    Last edited by a moderator: Oct 23, 2014
  6. omeg

    omeg NEW MEMBER

    Maybe I do not know all the details of how this might happen, but how exactly does one get a email sent to them.......Accidently? I dont get it. For you to be able to prove the email was sent to you, by forwarding it back to them, and for them, then to deny you anyways, is not how to keep good customers. I understand your frustration, as I wouldnt go back there ethier if that is the way they handled this situation. I have been thru similar situations, and take my money elsewhere. I always do however write them a letter to the main support email, and let them know I willl not be depositing any more, and why.  More times than not, it gets me a response and a solution.  Usually a free chip to shut me up. [​IMG]                                                                                                     Pam
    Last edited by a moderator: Oct 23, 2014

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