Crazyspins casino unhelpful and bad manners chat support

[iBURT]

I've never in my life played at a casino and found myself having to deal with this kind of chat support, apart from saying account team will answer that repeatedly what is the point of having support if they can't even answer a simple withdrawal questions and about the rules on their site? So I got pissed and started being sarcastic then this guy threaten to have my account freeze, it started with a simple question regarding the review of the casino I found here on askgamblers then he ramble on about how can a few bad reviews compare to 100k players they have playing (if they really have 100k players, I wouldnt get connect to the same guy in chat everytime i reconnect to the site, just a thought) ok anyway here's the chat log and attached is the ss of the chat windows I'm just going to wait and see what their account team says tomorrow regarding my WR and cashing out and will see if crazyspins is really what the others say it is, excuse my English, it's not my first language and also I might have been a dick as well but I do believe I deserve some decent answer apart from account team will answer that, why do they have chat support in the first place if they can't answer these simple questions?Boldchat    Support Chat    [Help Desk] Hello, Welcome to Casino Help Desk, how may I help you?[Visitor] hey it's me again[Help Desk] can I have your username please[Visitor] ********[Help Desk] tell me how cani help you[Visitor] just out of curiosity, i went to read reviews of crazyspins on some sites, they all negative such as http://www.askgamblers.com/casino-complaints/waiting-for-a-withdrawal-for-months[Visitor] is it going to take months to make a withdrawal like they said?[Help Desk] dear player what happens if a player wins from free money and did not meet his wagering then they write negative. We have over 100K player with us how many negative comments you found 2/3 or 5 but you see majorty are happy and they understand rules[Help Desk] you ask yourself did we supported you nicely and gave you genrous bonus which you wanted[Visitor] i understand but there werent a single good review though[Help Desk] if now you dont meet wagering on bonus which you took is it our fault[Help Desk] tell how many sites have withdrawal till now[Visitor] i know all about the WR, i'm not talking about that i'll ask the accounts tomorrow, the questions were a different one[Help Desk] tell me from how many sites you done withdrawal till now[Visitor] about 8[Help Desk] and have written about all 8 sites on ask gambles[Visitor] 3 did not pay and 2 took 3 months only verajohn, gclub and goldclub delivered[Help Desk] the sites you have withdrawan on you can also find negative comments about them on ask gamblers[Help Desk] if you meet your wagering and fullfill your requirements we will pay you[Help Desk] we are fairly new site[Visitor] yea also your site is bugged google chrome, the fonts layout are crooked, just saying[Help Desk] please drop us email and we will fix them[Visitor] oh just wondering what if i make deposit without taking bonus do i still have to meet the x45 wr[Help Desk] these issues are browser based you need clear your browser history and cache[Help Desk] ddear player please drop email to accounts regarding it they will reply back[Help Desk] you can always read rules[Help Desk] everything is mentioned there[Help Desk] since morning we have answered you many times and you asking same stuff[Help Desk] I thought you were going take a sleep [Visitor] i was[Visitor] but then i decided to keep bugging you, it's more fun[Help Desk] its not fun for me[Visitor] actually it's not fun for me also but i do want to know all the details regarding the casino i'm playing at with real money not from NDB[Help Desk] but claimed 150% bonus[Help Desk] and you keep pushing us to give you that bonus[Visitor] yes bonus from deposit not from no deposit bonus[Help Desk] now if you have to meet wagering on it whats wrong in it[Help Desk] please wait till monday when accounts reply back to you[Visitor] my point exactly! but yet again i did not bug you this time about my withdrawal[Visitor] i didnot mention anything regarding account did i?[Help Desk] please try and understand not point asking about wagering and all[Help Desk] you will be answered by accounts tomorrow[Visitor] support team should be able to answer these questions isnt it? it's not like its a national security threat question[Help Desk] you have to wager deposit +bonus  * 45[Help Desk] to meet wagering[Help Desk] now you got your answer[Help Desk] is there anything else I canhelp you with[Visitor] -*-[Visitor] well i can ask you question regarding RULES on your page right? you can answer that right?[Visitor] cuz bonus rules stated winning from free spins are capped at 50 bucks cash out, but i played the fs before i made the deposit so my question is: my cashout is limit to $50 if i still have the fs bonus BEFORE i make my deposit or it cancel out the bonus? 2. what does this means? 4. When player makes his first deposit all his winnings will be adjusted to a max of £/$/50 cash. [Visitor] cuz it sounded like even if i win $5,000,000 from my first deposit i can only withdrawl %50[Visitor] $*[Help Desk] as we give 5 free spins as no deposit bonus winnings prior to first deposit is limited to 50[Help Desk] I hope I made it clear how it works[Visitor] ok so correct me if i'm wrong the $0.10 i made from fs has nothing to do with my winning from my first deposit yes? if yes then to the next question regarding the adjusted max cash[Help Desk] as I can clearly make out the way you said earlier bugging us is fun for you[Help Desk] accounts will reply to that questions[Visitor] it's more fun than a ferret down my pants[Visitor] clearly i'm being sarcastic if you havent noticed[Help Desk] I must tell managemet take stand against this kind of chats and if required strong action will be taken[Visitor] so asking questions regarding the rules is wrong?[Help Desk]3:53:58 PM [Visitor] clearly i'm being sarcastic if you havent noticed[Help Desk] these lines are not acceptable[Visitor] and i cant be sarcastic because i'm not getting the answer i asked the questions for?[Help Desk] I replied all your questions[Visitor] how about this, sire please be so kind to answer my humble requests regarding the thy rules as I the lowly servant of Camelot would like to find out these answers, your highness[Visitor] better?[Help Desk] dear player I request you to emaill all our questions and we will be mor ethen ahppy to answer them[Help Desk] thanks[Visitor] ok fine Ive been up 4 nights in a row anyway, why not another night writing 20 pages of questions and complaints[Help Desk] please feel free to do that[Help Desk] and I have saved this chat to show my manager how you been troubling us all day[Visitor] is that spose to be a threat? i've also saved this chat to show the online world that chat support on this casino is .......... you fill in the blank[Help Desk] dear player we been very supportive and from past 24 hours you being coming on chat and behaving sarcastic. Keep creating trouble of chat support when we clearly told you all wagering and withdrawal related answers will be given by accounts team[Visitor] really? for the whole 24 hours? wow! kindly notice that I started being a dick when your tones changed when answering my questions[Help Desk] I am sorry to inform you my manager has asked me to disconnect this chat and inform you if this pattern continues we will have to freeze your account as wellThe operator has ended the chat. Thanks for contacting us.

 

[Sookie]

Ok. First of all - it's more fun than a ferret down my pants   Wow. You really were being bad weren't you? That isn't what stands out to me the most though. This guy really got down on your level and went at it with you on a personal level for quite a while, I've never seen anything like it, it's very unprofessional. Most support people would just repeat the same thing over and over the way they have been trained to and eventually ended the chat. This guy just kept egging you on, its weird. I definitely wouldn't play there anymore and am a little confused as to why you would in the first place after reading bad reviews. Unfortunately we can't help you with this particular issue as CrazySpins is not a casino we promote and we have no access to casino reps there. However there may be members who have dealt with them before and they may have more to add to this conversation than me.

 

[milkman]

sounds to me like there were 2 people there that love to argue

 

[iBURT]

well I didnt read the review before i played there, i mean the first support guy who talked to me last night was a different person and he was totally an awesome dood, we had a blast chatting and all but this guy he's just a totally different person than that first dude and it ticked me off the way he says things and all i wanted was a simple answer from a simple question and he has to add a smart ass remarks with his comments, I've never been in a conversation that is this frustating since the one I had with my ex-gf. I'll just have to wait until tomorrow and see what the account team has to say, I just hope I can make my $1k winning cashout with no hicups and then it's the last time i ever visit the site, the rent is overdue again and I do need this to pay for it, lesson learned though: always research before making a deposit at a casino you never played at before although I have to admit I was being a total ******* to him as well but from my point of view he did deserved it, if he was nice to me then I wouldnt have unload my wrath on him as well, I didnt have the conversation saved before this one, it was another episode of who's the grumpy old man? I wish they have a direct line to call, I'd be more than happy to pay the international call charge just to give them a piece of my mind and why they should send this guy to How to be a Good Customer Support 101 class, I used to be a BlackBerry product specialist and I dealt with many customers who came in with a grenade ready to launch at my head everyday but we were taught to keep calm and say everything is fine we can fix it even if that phone is totally smashed to bits we just have to tell customer it can be fixed somehow just to make the customer feel at ease and cool down not pour a gasoline in a burning house so the flame explodes in your face and burn it. all in all if they pay my winning then it's fine but if not then I'll hassle them to the end of time and I do have spare time to do that all day all night long."
ps. that ferret down my pants thing I remembered that saying from a gameboy commercial in New Zealand XD"
pss. mlkmn5029 to tell you the truth I dont like being in an argument at all, I dont even like talking as a matter of fact but it really ticked me off with this guy for some unknown reason, I have never felt like this with someone since my ex-gf

 

[Sookie]

Don't get me wrong iBURT, I'm with you the guy was terrible. I hope you are able to get your money. Please let us know how it unfolds, should be interesting.

 

[iBURT]

ok I'm updating the status of this mess, I just realized it now that it was a trap all along, and I fell right into it like a helpless moose stuck in a pothole. Their trick is to offer you a 5 free spins everyday, this 5 fs winning become a bonus balance and I won the whole whopping $0.10 from it, nice isnt it? Then I thought I can't really do much with 10c so I asked the chat support guy about their deposit bonus and then I bargained for a 150% match up which finally they did give me, little that I know, the trap has already sprung and I'm right in the middle of target zone. I asked about the wagering requirement for the bonus, WR calculates from deposit+bonus x45 so in my case it was 50+75 = 125x45 is 5,650 WR which I thought it was a cake walk, I've managed a x99WR on 2000% bonus so this 5k is a child's play....I was wrong.... 3 tedious days I spent trying to make the WR that's 72 hours of play time non stop action with the help of mountaindew and loads of cafeine, I managed to hit around $1,100 in cash balance with $1 minimum wagering so for 72 hours to spin 5650 times was way overdue and the WR has to be completed hours ago....but no.... it still say I havent met the WR yet, I was shocked and confused... why I ask myself, how is it possible that I havent met the WR on this cake walk????? HOW???? dizzy and disorientated I start betting on games I'm not familiar with with max bet... slowly but swiftly my 1k reduced to $19.... and the bonus balance still $75.10 didnt budge an inch, in frustration I just hammered my mouse on At The Copa and couldnt care less what winning combination I get and thus all my cash were gone.... along with half the bonus balance..... now I'm left with $37.10 bonus so i clicked a few more times just for the sake of it, nothing to lose now anyway..... suddenly! that bonus balance SHIFTED to cash balance on its own! OMG! HOW?! WHY?! HOW COME NOW??!! I asked myself these questions over and over how did that manage to happen? what did i do to trigger the WR? then out of the blue I heard a voice in my head it sounded like Tinkerbell for some reason, anyway that voice said 5 free spins..... bonus balance..... 10 cent.... And I felt like I just got smash in the face by Mike Tyson with his crosshook, how could I be so dumb?!?!?! it was planned from the beginning for you to play the daily free spins! the winning from the FS will be credited to your bonus balance but it wont be enough to bet on anything THEN you will make a deposit and after you done that, you are screwed for LIFE! cuz now there's a $36 WR on the $0.10 bonus you got from your fs prior to the deposit and no matter how much you win and how many bet you make on the cash balance and even if you meet the WR on your deposit bonus, IT WILL NOT COUNT FOR THE PRIOR FS BONUS WHICH HAS A WR OF IT'S OWN! now I truly understand that I must have met the WR of my deposit bonus in the first few hours of playing but even I play for another week straight I won't be able to make a withdrawal because of the 10 cent bonus, the only way to free yourself from this binding spell is to deplete your cash balance and play with the bonus balance THEN the WR on the 10 cent will start counting which only took 12 spins to clear it! So.... after all the effort wasted and 3 days of uselessness I was in a suicidal mode, ready to throw myself out the windows and land on the concrete floor smashed to a bloody pulp BUT my laptop flashed a bright light and that moment I saw a slots that I have always wanted to play but never had the chance to because it's rather expensive with a fixed rate of $3 a spin... that's right! Major Million 5 Reels! I thought to myself what the heck, might as well play it before I make the jump so I sit back down and reached for the mouse and click Major Million, it looked outdated and really cheesy but hey who cares, I have $37 that's 12 and a half spins let's make it count! so I pointed my cursor at the spin button...one after another dead spins....until.... on my 7th spins miracle happened! I saw 4 old mans stacked diagonally with a wild symbol at the end.... that's right! the old man was Major Million himself! I looked at my cash balance and from a mere $9 it became $700 something I couldnt remember, anyway that means I all my effort wasn't wasted! I did make some money! even though it's not the same as the 1k but hey 700 bucks still pretty in my eyes right now! but with a bad habit I just had to push it a step further and kept playing, at the end I was left with $601 and decided to make the withdrawal and to my surprise the WR restriction was gone! I can really make the cash out! my hands were tremble with joy as I clicked the Neteller option for withdrawal and POOF! the cash balance dropped to $1 and a message in green written your withdrawal request is success! and then I look at the withdrawal page and there it is! my $600 in a pending process for withdrawal! after all that tedious chores I'm finally a free man! I just want to yell FREEDOMMMMM!!!! like Mel Gibson did in Braveheart but then I realized it was 5 am in the morning and I might get hit in the head with a pot plant from my neighbor so I just sit back down and started writing this reply post instead and then they lived happily ever after.....The End..So with that story concluded, the lesson I learned today was Always do research before you make deposit in a casino that gives you huge amount of bonuses and free spins on the house, there's no such things as freebies, they all have hidden intention mostly evil ones too but my fight continue as I predict the next wave to be that their account department will find a way to not pay me by saying my documents are not valid proof etc and try to rob me from my winning which I will counterattack somehow...dunno yet what to do but will think of something later, now I should go to bed and sleep for the next 3 days as my body screamed in pain ... G'nite all! Wish you all the best of luck on progressive jackpot slots! oh here's the ss of my pending withdrawal  -- Edited by Sookie on Monday 6th of October 2014 10:13:44 AM

 

[Sookie]

Ok, you are hilarious! Though regarding this bit of your story I thought to myself what the heck, might as well play it before I make the jump ..I do hope that is your sense of humor you are using as a coping mechanism to deal with feeling like you screwed yourself to the wall. If that's the case I totally get it and I have been there myself.I am so very happy for you. Everyone loves a good underdog story. Please let us know when you get the money and as far as English not being your first language...you do VERY well!

 

[Mben]

Wow! lol"
Congrats on your cashout, iBURT. I hope all goes well and you do get paid. "
a helpless moose stuck in a pothole and more fun than a ferret down your pants ... you do have a way with words!

 

[iBURT]

Hi guys! Sorry for being absent for so long, I was away on biz trip overseas and just got back, let me wrap this thread up, in the end they didn't pay me cuz the manager decided that because I badmouth his support on "my personal facebook post" I was like er ok so I can't even say stuff I like to on my facebook page anymore? WoW! So I was frustrated at first and blast back at the manager (all the conversation is attached in this thread) and then I realized that no matter what I do I ain't gonna get to see my winning cuz this place will not pay just like all the warning signs said on all the site, well lesson learned, always do research before making a deposit in an unknown casino and also you can tell a lot about the casino itself from live support personal, if it seems to be dodgy then it is dodgy indeed, ok I have to get to work, a word of advise, stay away from this casino whatever you do unless you wanna end up like meh

 

[Sookie]

I'm going to say they probably wouldn't have paid anyway iBURT. I am glad you were able to win close the the same amount elsewhere.