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Jackpot Capital Casino ( Manager Oliver Smith )

Discussion in 'PROBLEMS - LET US TRY TO HELP' started by Monsun2000, Apr 17, 2011.

  1. Monsun2000

    Monsun2000 NEW MEMBER

    Hello, i play a long Time in this Casinos : Jackpot Capital Casino , Grande Vegas Casino and Slotastic all RTG and the Casino Manager for this 3 Casinos is Oliver Smith. I play all Times with a deposit Bonus. Now i becom a e-Mail for a 100% Bonus, this Bonus is not going. I send a e-mail : Why is not going? The answere from the Casino is:  Dear Peter,Thank you for your email!We checked your 3 accounts and they are all in good standing. But, as already mentioned in the chat, your bonus ratio is too high!You were granted No Deposit bonuses, in addition to bonuses on top of your deposits AND payouts. As stated in our <a> terms & conditions: </a> 15. Bonuses are made available on a regular basis at Jackpot Capital, Slotastic and Lucky Club. These are offered as a reward to all our regular and loyal/VIP players.        However, any player found to be availing of these promotions, not in the spirit in which they are given, may be subject to exclusion. In order to once again qualify for bonus coupon redemption in the future, you will need to make a few deposits (deposit amounts which you made to your account in the past) without bonuses before qualifying for bonus redemption once again. Please note that accounts are reviewed periodically after which your account may qualify once more for bonus coupon redemption.Should you require any further information or assistance, please feel free to contact us at the below-mentioned telephone numbers and/or e-mail address.Enjoy playing at Jackpot Capital!Yours Sincerely,  Oliver SmithCasino Manager The result is   now, I gets no more offers of these 3 casino, I can not a free bonus more redeem and my VIP status is set to 0. I find it very dubious, to break off any contact to players.[​IMG] Thanks Peter       
    Last edited by a moderator: Oct 26, 2014
  2. mrp828

    mrp828 MEMBER

    Well said, It makes me wonder what good is being loyal and a VIP if they suddenly cut you off from bonuses??.....
  3. omeg

    omeg NEW MEMBER

    Hi Monsun2000:I read your post , carefully, and at this point, I am not sure what can be done. Mben will certainly look at it too, and perhaps she will have a different take on it than I .The casino as they stated in terms and conditions, has the right, if they feel you have an advantage by receiveing bonuses, they can omit you from future ones.High Noon Casino did this to me, and all I did was make a couple deposits without receiving a bonus, then my bonuses were reinstated.It isnt nice, I agree with you, but we have to also look at it from the casinos view to try to understand their side.You were granted No Deposit bonuses, in addition to bonuses on top of your deposits AND payouts. These are all very good casinos you play at with good reputations.  I hope you dont stop playing there because of this.Let me know if I am understanding your post correctly.                                                                                                 Pam
    Last edited by a moderator: Oct 26, 2014
  4. tking1


    This happened to me at all the rushmore group casinos, and also slots jungle. If I hadn't cashed out at all of them I would still be bonus eligible. I still deposit at the rushmore group, but as of this date I'm still unable to get a bonus. I wish I still received there bonuses but I have cashed out alot with there weekend 150% bonuses. I'm not going to complain. Goodluck with getting your bonus eligibility back.
  5. Mben

    Mben No Deposit Forum Administrator Staff Member

    There is really nothing that can be done as far as Belgamo and I trying to reinstate your bonuses, Monsun. As stated in their T's and C's, all casinos have the right to take away bonuses at their discretion. This is good information for everyone to know, so thanks for posting it. And remember that these 3 casinos are not the only ones who do this. We just had a post about the very same thing about. You can read it here.http://www.nodepositforum.com/forum.spark?aBID=89469&p=3&topicID=36238553
    Last edited by a moderator: Oct 23, 2014

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