Please oh please talk to your rep for me!

[SPADEAHOLIC]

I happen to be looking at my VIPplan Rewards program web site For the EH group casino's and as you can see below was surprised to see 2 SuperSlot accounts! I have sent email after email and got reply's back all saying samething that it is under someone else's name therefore they can't delete it. OK am I going crazy or what here but It is MY VIP and someone else can access it? Please oh please ask your EH rep to delete SL0347959144 at SuperSlots I am already banned @GO Group because they say I had 2 accounts there (Total BS its because I pissed off a OLS sup rep but thats a different thing to fix lol)   Reference number: LTK61801543575X Please use this ticket number in any correspondence with us. Subject: When you were offline (via LivePerson) Dear MitchThank you for contacting VIPplan.com. We truly appreciate your comments and your business at VIPplan.com. For further questions or comments, please feel free to contact us at anytime.Good Luck and have a great day! Sincerely,RubinaVIPplan.comCustomer Support1-800-485-4092 (Toll Free)Fax: 05999-737-4776Fax: 1-800-887-8691(Toll Free)You may be eligible for FREE PRIZES and CASH! Check out our rewards program at www.VIPPLAN.com . The online gaming industrys leading loyalty program! ---------------Original Message---------------<table cellpadding="2" cellspacing="4" style="width:100%;"> From: Mitch AKA SPADEAHOLIC V &lt; &gt; Subject: Re: When you were offline (via LivePerson) (LTK61801543575X) Please read this.... If its under a different name then why is it in my VIPplan profile????????   I dont want to win big at SuperSlots and not get paid for having duplicate accounts.   From: <a title="support@vipplan.com">VIPplan.com - Support</a> Sent: Saturday, February 26, 2011 1:49 PM To: <a title="mhsinsp_@hotmail.com">Mitch Vierra</a> Subject: RE: When you were offline (via LivePerson) (LTK61801543575X)   Reference number: LTK61801543575X Please use this ticket number in any correspondence with us. Subject: When you were offline (via LivePerson) Dear Customer,Thank you for contacting VIPplan.com. We truly appreciate your comments and your business at VIPplan.com.For further questions or comments, please feel free to contact us at anytime.Good Luck and have a great day!Sincerely,JewelVIPplan.comCustomer Support1-800-485-4092 (Toll Free)Fax: 05999-737-4776Fax: 1-800-887-8691(Toll Free)You may be eligible for FREE PRIZES and CASH! Check out our rewards program at www.VIPPLAN.com . The online gaming industrys leading loyalty program! ---------------Original Message---------------<table cellpadding="2" cellspacing="4" style="width:100%;color:#000000;"> From: Mitch AKA SPADEAHOLIC V &lt; &gt; Subject: Re: When you were offline (via LivePerson) (LTK61801543575X)If its under a different name then why is it in my VIPplan? I dont want to win big at SuperSlots and not get paid for having duplicate accounts.   From: <a title="support@vipplan.com">VIPplan.com - Support</a> Sent: Saturday, February 26, 2011 9:14 AM To: <a title="mhsinsp_@hotmail.com">Mitch Vierra</a> Subject: RE: When you were offline (via LivePerson) (LTK61801543575X)   Reference number: LTK61801543575X Please use this ticket number in any correspondence with us. Subject: When you were offline (via LivePerson) Dear Mitch,Thank you for contacting VIPplan.com. We truly appreciate your comments and your business at VIPplan.com.For further questions or comments, please feel free to contact us at anytime.Good Luck and have a great day! Sincerely,PressyVIPplan.comCustomer Support1-800-485-4092 (Toll Free)Fax: 05999-737-4776Fax: 1-800-887-8691(Toll Free)You may be eligible for FREE PRIZES and CASH! Check out our rewards program at www.VIPPLAN.com . The online gaming industrys leading loyalty program! ---------------Original Message---------------<table cellpadding="2" cellspacing="4" style="width:100%;color:#000000;"> From: Mitch AKA SPADEAHOLIC V &lt; &gt; Subject: Fw: LTK61801543575X old (LTK151030930475X)      I was just at VIP Plan Rewards web site and noticed under my profile there are 2 Vaild SuperSlots account numbers. Please delete SL0347959144 as I don't believe I created it because I use same PW for all casinos and can't log into it. I do not want to be in violation of T&C at any of the casinos. Please tell me when it was created and has there ever been any deposits made to it. If there is any funds in it put in any of the ones listed below they are the only ones I should have active under my name. Thank you in advance,.Mitch Vierra     <table align="center" bgcolor="#003366" cellpadding="0" cellspacing="5" style="width:600px;background:#003366;color:#000000;"><table cellpadding="10" cellspacing="0" style="width:100%;color:#000000;">Dear MITCHELL, <a>Cash Rewards </a> | <a>Sweepstakes </a> | <a>Merchandise </a>   From: <a title="support@vipplan.com">VIPplan.com - Support</a> Sent: Sunday, April 19, 2009 10:46 AM To: <a title="mhsinsp_@hotmail.com">mhsinsp_@hotmail.com</a> Subject: RE: account not updated (LTK151030930475X)   Reference number: LTK151030930475X Please use this ticket number in any correspondence with us. Subject: account not updated Dear Mitchel,Thank you for contacting VIPplan.com. We truly appreciate your comments and your business at VIPplan.com.For further questions or comments, please feel free to contact us at anytime.Good Luck and have a great day!Sincerely,MelanieVIPplan.comCustomer Support1-800-485-4092 (Toll Free)Fax: 05999-737-4776Fax: 1-800-887-8691(Toll Free)<table cellpadding="2" cellspacing="4" style="width:100%;color:#000000;">     Could you please be more specific? Your account needed to be updated with? Are you referring to your casino account or your vipplan account? We would like to inform you that unfortunately the account SL0347959144 is under a different name. We are unable to close it, the account holder has to make that request. We would like to inform you that unfortunately the account SL0347959144 is under a different name. We are unable to close it, the account holder has to make that request   We would like to inform you that indeed the account in superslots is listed under someone else's account. Therefore the account cannot be closed upon your request.

 

[Mben]

Spade, I will sort all this out and send it to the rep to see what he can do but he might come up with the same answer about closing one's account who is not the account holder.  We'll see though and I'll let you know what he says.

 

[SPADEAHOLIC]

tyvm was just getting frustrated getting same reply back and don't want to piss this Vegas tech group off with my big mouth so letting the pros help me

 

[Mben]

So my email to the rep is that ..... You want an account closed that appears in your VIP list that is not yours. And support says they can't close it because it is not in your name. So basically, you want the account disassociated with you ... meaning get it off of your VIP list so you are not accused of having multiple accounts. I think I got it. I will let you know what he says.

 

[Mben]

spade, I heard that this should have been taken care of already. Has it?

 

[belgamo]

let us know was it taken care of/ I was on IM with casino management and they said they did it right then and there, but would like confirmation from you.

 

[SPADEAHOLIC]

belgamo  wrote:   let us know was it taken care of/ I was on IM with casino management and they said they did it right then and there, but would like confirmation from you.   As you can see it is Disabled that really does not settle my nerves because its still there they would only have to say what GO group did that I created multiple accounts when the truth was I complained to MY VIP REP @ golden casino who asked me to let her know of any issues that bothered me and I told truth about a OS supervisor and guess she didn't like it. Well still NDF ie Bel Mben and tyvm for all you have done!Oh guess I'll post that email to my golden Vip rep lol

 

[SPADEAHOLIC]

I only sent this to Kathleen Cheong &lt;kathleenc@wprocessing.com&gt;;   Because she asked me to  If you have any problems or other inquiries regarding your account or the casino please do not hesitate in contacting me I am here to assist you. Anyways this is old news and I am happy with EH group they are sooooooooooooooo much better in so many ways than Go group  _____________________________________________________________________________   Thank you so much for replying back to me. I was starting to lose faith in the Go Group Casinos because of not getting replies to my emails, and the online chat is the absolute worst in the business! No customer should have to wait more than 10 minutes max 15 at the most, let alone the over 3 1/2 hours I waited at 3:15am est for OS the other morning.         Then to top it off sup-gloria who was also the OS operator on X-mas morning for me(2 1/2hr that morning) gave me bonus only for Go casino unlike 7 days earlier gave bonus on all I requested, she did not tell me so I spend another 3 hours for support to say that was an error on her part? She is a supervisor how can be error? Yes I know you get millions of request when you do those promos just feel there should be a faster way of processing it.       Well again thank you for letting me vent and Golden Gets a Big thumbs up over its sister casinos!   Mitch Vierra GP0526586911   The following is a record of your online chat. <table cellpadding="5" cellspacing="0" border="1" dir="ltr" style="width:100%;color:#000000;"> General Info Chat start time Jan 1, 2011 3:50:38 AM EST Chat end time Jan 1, 2011 6:40:53 AM EST Duration (actual chatting time) 02:50:14 Operator Sup - GloriaJ <table cellpadding="5" cellspacing="0" border="1" dir="ltr" style="width:100%;color:#000000;"> Chat Transcript info: Please wait for a site operator to respond. info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. info: All operators are currently assisting others. Thanks for your patience. 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An operator will be with you shortly. info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. info: Your chat transcript will be sent to mhsinsp_@hotmail.com at the end of your chat. info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. info: Your chat transcript will be sent to mhsinsp_@hotmail.com at the end of your chat. info: Your chat transcript will be sent to mhsinsp_@hotmail.com at the end of your chat. info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. info: All operators are currently assisting others. Thanks for your patience. 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Mitch vierra 3/21/63 mhsinsp_@hotmail.com: only a 3hr wait time your getting better lol Sup - GloriaJ: thank you Sup - GloriaJ: Please allow me a few minutes to verify your account. Sup - GloriaJ: By the way ... Happy New Year to you too !! =) Mitch vierra 3/21/63 mhsinsp_@hotmail.com: ty Sup - GloriaJ: The bonus is now on your account ! Sup - GloriaJ: Don't forget that we will be having special promotions almost every day this month. I recommend that you log in every day and check the pop-up window for the latest bonus. Sup - GloriaJ: Is there anything else I may be able to assist you with? Mitch vierra 3/21/63 mhsinsp_@hotmail.com: ok ty hun

 

[Mben]

Thanks for letting us know, spade. I would have thought they would have taken the account off of your VIP list completely, but I guess not.  Well, at least you have the argument that the account was/is not yours because support wouldn't even let you close it (If it came down to that down the road but let's hope not for your sake. I don't think your blood pressure could take it after what happened to you at the GO group.)

 

[SPADEAHOLIC]

Mben wrote: Thanks for letting us know, spade. I would have thought they would have taken the account off of your VIP list completely, but I guess not.  Well, at least you have the argument that the account was/is not yours because support wouldn't even let you close it (If it came down to that down the road but let's hope not for your sake. I don't think your blood pressure could take it after what happened to you at the GO group.)

Like I said I'm over the lazy understaffed good for nothing GO Group casinos and look even now they totally stopped free tours sooo good riddance