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PrimaPlay Casino [RESOLVED]

eppa56

MEMBER
Made a withdrawal a month and a half ago and still haven't received my money...they keep saying that the IBAN I give them is incorrect (even though I check it 3 times)..Casino ID eppa56
 
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Mben

No Deposit Forum Administrator
Staff member
Made a withdrawal a month and a half ago and still haven't received my money...they keep saying that the IBAN I give them is incorrect (even though I check it 3 times)..Casino ID eppa56
Let me see what I can find out, eppa. I'll get back to you when I hear from them.
 
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Mben

No Deposit Forum Administrator
Staff member
I've heard nothing from their rep so I emailed them again today.
 
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Mben

No Deposit Forum Administrator
Staff member
I'm about to drop this casino. They are not getting back to me. Very frustrating.
 
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eppa56

MEMBER
Imagine how I feel...two months chasing them for my money...of the numerous emails I have sent they have probably replied to 2 emails...so annoying
 
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eppa56

MEMBER
Mben the last email I received was from

Kind Regards,
CSR Violet
iNet.bet Support
Sent from Front
 
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Mben

No Deposit Forum Administrator
Staff member
Our rep is contacting the Prima team and will get back to me tomorrow.
 
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Mben

No Deposit Forum Administrator
Staff member
"I've just spoken to the PrimaPlay finance team and they are going to get in touch with the processor and find out what is going on, once we hear back from them I'll makes sure to let you and the player know."

Progress. :)
 
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eppa56

MEMBER
I
You should have heard from the casino today per the rep. There was an issue with IBANs and they are working on it to correct it.
I just received their email...gave them another account number...let's see if this one works....thank you for your help Mben...i will let you know of the outcome...fingers crossed
 
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dji420

No Deposit Forum Moderator
Staff member
I'm sorry to hear that, apparently the reps take the weekends off so hopefully Monday will bring you some better news on the matter.
 
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