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River Nile Casino

Discussion in 'PROBLEMS - LET US TRY TO HELP' started by rufess1, Dec 11, 2008.

  1. rufess1

    rufess1 NEW MEMBER

    I registered recently with Maple casino i deposited 25.00 into my account so i went on live chat to ask when i got my 150% bonus and my free spins on loaded. i was the told that i had claimed the free spins on river nile casino on the 10/12/08 which was yesterday and i played them. heres how the chat went...... Zack: Welcome to the Casino Support Desk. How can I help you? jason lawlor: hi when will i recieve my 150% sign up bonus also could you activate my free spins on loaded my account number is vmcr15429896 Zack: One moment while I check my records please. Zack: We have reviewed your account and we see that you were credited the Free Spins on your River Bile Casino account on the 10/12/2008 4:22:11 PM EST and as per our terms and conditions we only allow the Free Spins to be claimed once on one casino. jason lawlor: i havent that was yesterday and i havent played at this casino yesterday!!! jason lawlor: and i was at work then jason lawlor: i have only just registered with this casino today Zack: You have already claimed it on River Nile casino you can not claim it on Maple casino it was already credited to your River Nile casino. jason lawlor: so if i log onto the river nile casino i will have free spins in my account waiting Zack: One moment while I check my records please. jason lawlor: nope no free spins i just checked jason lawlor: i have claimed and had NO free spins from any of your partner casinos yet jason lawlor: i know i havent had them on river nile because you have to register a debit card and i was unable to register my card at river nile Zack: You were credited the free spins on the 10/12/2008 4:22:11 PM EST and you had played it our unfortunately we can not credit you any other free spins. jason lawlor: im very sorry but i have not played any free spins on river nile casino. can you confirm my account number at river nile casino so i know you have the correct account Zack: Please understand that the strictest controls are required in this industry in order to manage and protect our players' interests. May I ask a few security questions? jason lawlor: yes Zack: Please can I have your full name, date of birth, address details and home telephone number. Zack: Thank you for your patience. I will be with you shortly. Zack: The account number is trnr14404345 and you had opened the account on the 10/11/2008 10:48:19 AM EST. We have proof of you claiming the free spins when you were on the live chat with the agent Bryan. jason lawlor: you said the free spins were claimed 10/12/2008 Zack: 10/12/2008 4:22:11 PM EST and the account was opened on the 10/11/2008 10:48:19 AM Zack: EST. jason lawlor: so yesterday the free spins were credited to my account? jason lawlor: if so then why are the not there jason lawlor: and i have only just downloaded this casino again today and havent played on it for a while jason lawlor: what game are the free spins on. am i correct in thinking that its isis with river nile casino? jason lawlor: well according to my playcheck my only login was on the 12/11/08 jason lawlor: appart from today of course jason lawlor: and on my play check i havnt played any games on river nile for over 20 days <img width="5" src="https://server.iad.liveperson.net/hcp/chatinfo/chatinfo.gif" alt="Chat Information" height="10" /> Chat session has ended. So that was that...... apparently i claimed and played the free spins on river nile yesterday even though the software wasnt on my pc.... and i wasnt so happy about the way he just ended the chat session. when i said i had only just registered with the casino i had only just downloaded it and it asked me for my registation. so i assumed i had not played here before . when i checked the account i have played at the casino once. the pay check shows one deposit only of 25.00.
    Last edited by a moderator: Oct 23, 2014
  2. davidkohcg

    davidkohcg THEME PARK PLAYER

    This happen to me too a few year ago. Very poor customer service. If I not wrong their min. withdrawal is $50. What I did. I top up another $25 to make a withdrawal without playing it."
    Good Luck!"

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