I was contacting support to why i never get the free spins on the big 5 promo this is what i found out. Amy: Welcome to the support desk. How may I assist you? Amy: Hi Derek. Derek: Hi Amy Derek: I would like to know why i get sent these emails for the big 5 promo but there is never a surprise (free spins) when i log in at go to the game Amy: As per my records on account number tccr10210086 you do not qualify for the big 5 promotion. Derek: if i don't why are you sending me the emails with my account on them and my name to my email for a promo i cant have Amy: You qualify for the promotion on account number vmcr09279907. You will need to log in and the free spins will activate automatically. Amy: Please read up. Derek: why do i have two account numbers Amy: It was before when The Casino US was still part of the Vegas Partner Lounge group. You will need to log in with the above account number and it's corresponding password. You will need to log in to The Casino US software. If you do not have The Casino US software downloaded you will need to visit <a href="http://www.thecasinous.com/" >http://www.thecasinous.com/ </a> and download the casino software. Amy: Have you heard of the Hitman Slots Tournament ? 25 000.00 Guaranteed! All you have to do is register and stand a chance of a lifetime ! The entry is FREE and the Top 75 get paid into their Cash accounts - ZERO wagering required, End Date is Friday 3 September 22H00 GMT, Register now! Derek: can you tell me my password for that account please Amy: I cannot I am afraid however I could reset it for you. Would you like me to do that for you Derek? Amy: May I please have your full names, date of birth, physical address , email address and telephone numbers please? I will need this information in order to proceed to assist you further. So l logged in with that user name and bingo got free spins. this my be why some other people say they don't have them either. I hope this helps someone .
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