The nerve! read tell me if I am wrong

[foxyfemfatal]

VegasOnline support sucks and they should be in the pit! Tell me I am wrong.another almost hour takin from my life. Lol I smoke I need those hours lmao  <table width="100%" cellpadding="5" cellspacing="0" border="1" dir="ltr">General Info Chat start time  Feb 27, 2010 11:30:00 AM EST Chat end time  Feb 27, 2010 12:18:44 PM EST Duration (actual chatting time)  00:48:43 Operator  Wendy  <table width="100%" cellpadding="5" cellspacing="0" border="1" dir="ltr">Chat Transcript info: Please wait for a site operator to respond. info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. info: You are now chatting with 'Wendy' Wendy: Thank you for contacting customer care , how may I assist you? you: Cherie Cisko 02/25/1967foxyfemfatal@hotmail.com you: GOT THIS EMAIL AT 10:36 AM YESTERDAY Dear Cherie, Thank you for contacting Online Vegas Customer Care. We will credit your account with the Birthday bonus within the next 24 hours. Please remember that Bonus Rules apply. If you need additional information please do not hesitate in contact us. Best regards, Customer Care Division Toll Free: 1-866-881-4283 Fax: 1-800-980-7919 Email: support@onlinevegas.com Wendy: Please allow me a few minutes to verify your account. you: ok tyvm info: Your chat transcript will be sent to foxyfemfatal@hotmail.com at the end of your chat. Wendy: You have a 50% cash back on all your deposit loses of today. you: so you: what about the B-day bonus Wendy: That will be the B-day bonus offer available for your account. you: omfg your kidding right you: crazyslots gave me $10 villento gave me $30 you all see why I havnt deposited in awhile you: and you say You have a 50% cash back on all your deposit loses of today so it will come up as cash or bonus? And at what time? you: come on explain this gr8 present Wendy: you just need to contact us in order to claim it tomorrow you: why tomorrow the e=mail says today you: Dear Cherie, Thank you for contacting Online Vegas Customer Care. We will credit your account with the Birthday bonus within the next 24 hours. Please remember that Bonus Rules apply. If you need additional information please do not hesitate in contact us. Best regards, Customer Care Division Toll Free: 1-866-881-4283 Fax: 1-800-980-7919 Email: support@onlinevegas.com Wendy: since it is on deposit loses of today.. that will be available tomorrow correct? Wendy: Today you contacted us in order to know about the offer you: it says you will CREDIT the account not provide a 50% lose Wendy: That is the available offer. you: so cedit it so I dont have to spend another hour freakin tomorrow with you you: boy the forums are going to love this when i post it you: its suppose to be a gift not an offer wake up Wendy: The only offer available is a 50% cash back. Wendy: on deposit loses. you: I'm sureyou pay for presents all the time you: it says it will be CREDITED you: you havnt CREDITED anything Wendy: It will be credited with cash back on all deposit loses of  today you: thats not being credited today now is it you: because you said tomorrow Wendy: Is there anything else I may be able to assist you with? you: yes I want this completly explained Wendy: You have up to 48 hours to claim this promotion Wendy: so it can be today if you happen to lose the deposit you: its not a promo Wendy: tomorrow or you: did you not read the email Wendy: the next day during the 48 hours perio Wendy: d Wendy: I'm explaining you the available offers Wendy: there are no other offers you: its not an offer you: it states a credited BONUS Wendy: bonus = offer you: lmao you: if you were me would you like the awnser your providing? you: be honest Wendy: I explained in what consists the offer ( bonus ) for your birthday. Wendy: There is nothing else i can add to it Wendy: since there is not you: till me web site address that states bonus = offer you: so i can read it Wendy: What i meant is that we use the terms bonus offer/offers you: so the email was a lie to get a deposit Wendy: No, i already explained in what in consists Wendy: would you like me to explain it one more time for you? you: is melisa there? you: can i speak to her? Wendy: No, there are no agents with that name. you: ty for your time

 

[ishin]

foxyfemfatal wrote: VegasOnline support sucks and they should be in the pit! Tell me I am wrong.another almost hour takin from my life. Lol I smoke I need those hours lmao <table style="height:5px;" dir="ltr" width="1" border="1" cellpadding="5" cellspacing="0">

I'm a bit confused here...tell you that you are wrong about what?From the chat session, I am guessing you were not happy with the B-Day bonus they had for you.  And I agree, a 50% cash back on losses is a cheap, lame, and poor birthday bonus,..but thats no reason to put them in the pit.

 

[queenmap]

I agree ishin..casinos don't need to give any bonus for your birthday, but 50% on losses don't seem like a gift to me either. I mean to me it says, your loss, our gain. LOL"
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Sorry foxyfemfatal they didn't give better.

 

[Mben]

I agree with ishin and queenmap. "
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The bday bonus does suck but to say it should be in the pit? You know what casinos reside in the pit? Casinos that do not pay you winnings etc, etc. "
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Why would you be depositing at a pit casino??"
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This is really a fine casino within a fine group of casinos."
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I don't play at VT casinos so I have not dealt with bday bonuses from them. I know that Rivals are very generous when it comes to bdays. "
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Of course, this is all just my opinion.

 

[SWEETLUMMI]

Now you know they can get put on the list bad bad. Just one more casino pull your #$#@#. "
So give me money when you lost it we will give you 1/2 back. Happy Birthday. "
lol lol.

 

[belgamo]

I dont get it,if a casino does not give you a free chip on your birthday you cause a ruckus? A birthday bonus is a gift, not a right.
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If you really want a free chip on your birthday , then I suggest you read the birthday gift post and see where players have recieved FREE CHIPS and deposit at those casinos.
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I see nothing wrong with Online Vegas's offer of a 50% bonus, though it may suck it still is a bonus that can be used, that those of us without a birthday do not receive.

 

[ctf1969]

Wow, Can't imagine being THAT upset about not getting a birthday present!!! If I Bit*hed about all the Casinos that I have deposited at, that DID NOT give me a b-day chip, I'd be whining for a long long time. "
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I received the exact same offer for my B-day, I just didn't whine about it!!! Instead I decided to patronize casinos that showed appreciation for my deposits."
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Reguards, Craig

 

[krystalkitty]

Don't agree....!!!

 

[SPADEAHOLIC]

well i agree and not just because foxy my gf but because they sent her an email that said:  Dear Cherie, Thank you for contacting Online Vegas Customer Care. We will credit your account with the Birthday bonus within the next 24 hours. Please remember that Bonus Rules apply. If you need additional information please do not hesitate in contact us. Best regards, Customer Care Division Toll Free: 1-866-881-4283 Fax: 1-800-980-7919 Email: support@onlinevegas.com Also got same email writen same way from sister site crazyslots that gave her $10 and the point is it states We will credit your account with the Birthday bonus within the next 24 hours. Nothing was ever credited After 30 hours of nothing she contacted support asking about were it was.How would she know what the bonus was? Why didn't they just say what it was in the email?But the real kicker is that was the promo for EVERYONE today lol 

 

[ctf1969]

SPADEAHOLIC wrote:   We will credit your account with the Birthday bonus within the next 24 hours.

Hmm. Wish I still had the email they sent me.  I don't recall it saying my acct. would be credited. I do remember it saying something like: contact customer support to claim.With it being written the way it is, I would ,also, be a bit disappointed being told it is a cash back offer. I still stand by my previous statement though, patronize the casinos that show appreciation for YOUR money.Craig 

 

[helwin]

Happy Birthday foxyfemfatal. I did alot of present hunting last year and while I did get alot more than I thought from a few places I deposited at and they were real nice surprises, there were some I had deposited at that gave me nothing, not even a Happy Birthday e-mail. But I shouldn't complain about that cause I wore myself out thanking everyone who sent their good wishes whether they gave me freebies or not. What still kinda bothers me is I 'm sure Irish Luck Casino gave me something and since then have locked me out and not even answered e-mails for their multiple pms bs and I deposited quite a bit. I wish these Rivals would get off it and realize who owns the problem. Have a good one. One last thing I'd like to add is Gold Vip Club was very generous and still is for celebrations.

 

[cat034]

i agree with u foxy and im not scared to say thati do but in saying so i would suggest putting your $$$$ in a casino that takes player loyality seriously. Im not saying that people should get loads of free chips and never deposit.im saying sometimes we all get broke and its nice to be appreciated so gl