vegas towers A fortunge lounge casino

[virgie]

i deposited 50 and it said it was acccepted but it never came so i went to csupport and this is the problem i am having. i cant believe this great group is being so bad about giving me billing names so i can ck it out. i cant believe i am having this issuhere iis my conversation:[Welcome Message]Welcome to the Support Desk. An operator will be with you shortly. Please have your account number ready.Waiting for available agent...Found available agent: MCC agent.  You can chat now.MCC agent: Thank you for contacting the Support Desk, How can I help you?virginia chostner: acct vtr21861773virginia chostner: virginia chostner: virginia chostner: dob april 7 1966virginia chostner: i just deposited 50 and it got accepted thru ccard but i never got it credited. at the end it said there was an error in bankingMCC agent: One moment while I check the account. virginia chostner: 19844 n 17th dr phoenix az 85027MCC agent: Thank you for waiting. MCC agent: I have checked our system and the purchase attempt reflects as pending on our side. It was therefore unsuccessful. virginia chostner: why did it say it was charging me 49.95MCC agent: Did you confirm with your card company that it was successful? When this happens the funds are normally reversed back into the card. virginia chostner: can you send me a list of your billing names that you use as it wont appear until later today for me to check and i play at other casinos so yours wont be the onlyonevirginia chostner: it does not clear for a few hrs into my cking acctvirginia chostner: and it is still sunday where i am so the bank is still closedMCC agent: I will not be able to do so. You would need to check on your end when it appears and then we will check it on our side. virginia chostner: how can i ck you wont be the only casino and i wont know which is yours without knowing how you bilvirginia chostner: billvirginia chostner: what names u use.virginia chostner: i dont know why you cant as everyother casino sends a list of the names they bill under?virginia chostner: can i speak with a managerMCC agent: There is a list of different ones that we use. I will not be able to forward it to you. virginia chostner: whyvirginia chostner: i need to know to verifyvirginia chostner: how can i verify if i dont know which is yovirginia chostner: yovirginia chostner: youvirginia chostner: you told me to confirm, how can i if i dont know the name to find since i playat other casinosMCC agent:  We are not allowed to.  We can only confirm the details once you have supplied it. You can verify it once it has reflected on your statement. virginia chostner: then let me talk to a managerMCC agent: I confirmed this with the manager. virginia chostner: i cant confirm if i dont know what the billinng name is again, you are not the only casino i play atvirginia chostner: this is stupid i cant ck into it if i dont know what name or names to look forMCC agent: How many purchases for $49.99 did you attempt today?MCC agent: That is the amount that would reflect on your statement. MCC agent: Were all your other purchases for the same amount? virginia chostner: i have alotMCC agent: All for $49.99?virginia chostner: i always withdrawal the same amtvirginia chostner: so every casino does the same amtvirginia chostner: it wont helpvirginia chostner: i never had this problem getting names and other casinos send a list every week of the names the use so we know what to look for and your casino is suppose to be a top casino group. but i dont think so with this happeningMCC agent: Unfortunately, as I said we are not allowed to send out the list. We can only confirm once you have supplied us with the details.

 

[kotsy1]

Virgie, you really should remove your acct # and address from your post. I'm quite surprised at their response to you. I've always had great service from this group