A Kinder, Gentler System Sony has announced its own computer operating system now available on its hot new notebook PC. Instead of producing the cryptic error message characteristic of Microsoft's operating systems, Sony's president said, We intend to capture the high ground by putting a human, Japanese face on what has been-until now-an operating system that reflects Western cultural hegemony. For example, we have replaced the impersonal and unhelpful Microsoft error messages with our own Japanese haiku poetry. The chairman went on to give examples of Sony's new error messages: A file that big?It might be very useful.But now it is gone.The Web site you seekCan not be located butCountless more existChaos reigns within.Reflect, repent, and reboot.Order shall return.ABORTED effort:Close all that you have worked on.You ask way too much.Yesterday it workedToday it is not workingWindows is like that.First snow, then silence.This thousand-dollar screen diesso beautifully.With searching comes lossand the presence of absence: My Novel not found.The Tao that is seenIs not the true Tao, untilYou bring fresh toner.Windows NT crashed.I am the Blue Screen of Death.No one hears your screams.Stay the patient courseOf little worth is your ireThe network is downThree things are certaineath, taxes, and lost data.Guess which has occurred.You step in the stream,but the water has moved on.This page is not here.Out of memory.We wish to hold the whole sky,But we never will.Having been erased,The document you're seekingMust now be retyped.Serious error. All shortcuts have disappeared.Screen. Mind. Both are blank.