Another Rival Sadly Deleted

[rebago]

Had a great conversation with a moron today from Ruby Royal.  What a waste of time and energy.  They have been deleted (isn't that a great feeling) and won't be depositing there again. All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 4. The average wait is 2seconds. An operator will be with you shortly. You are now chatting with 'Craig' Craig: Welcome to casino Live Chat. How may I help you? rebago: Hello I am trying to verify my identity so I can make a deposit rebago: they are asking me questions that I thought I knew the answer to but it says that is not an option after I enter my information. What do they want exactly???? Craig: May I ask for which casino this is?   Ruby Royal Craig: May I have your Login name and email address please?   rebago Craig: One moment please. Craig: they what you phone number Craig: the correct one you'll get a call back from the system so you can deposit me: hold still let me see me: Further information is required Additional information is required to confirm your identity. Please enter information from one of the accepted forms of identification. ID Typeassport Registry No.Personal Identification No.Identity Card No.Drivers License No.Travel DocumentResidence PermitIdentity Certification No.Registro Federal de ContribuyentesSocial Security NumberTax File Number (Australia) ID Number: Continue me: That is what I am getting Craig: please full in all question me: all???? me: oh come on me: do you even know what you are talking about? Craig: and then you'll the system will call you me: Craig me: really Craig: really Craig: only way for US players me: fill in all the numbers they want is that what you are saying? me: passport, drivers license, ss number all of them? Craig: yes well the couverment issue ID should be enough me: which would be what? me: drivers license Number? me: or passport or which? Craig: either  is good me: Okay well that is what I am saying me: I put in my Drivers license number and it gave some sort of excuse that wasn't good enough hold on I will paste me: The given form of identification was not accepted. Please try another me: so what then? Craig: once you do that Craig: the system will call you to verify me: really me: when me: lol me: I don't think you know what you are talking about Craig cause it doesn't do anything after that. Just says: The given form of identification was not accepted. Please try another me: over and overHe ended by telling me that it was my fault that maybe my cc information did not match my profile information.  No offer to help nothing. What a useless waste of time and energy.  THEY SUCK lol

 

[catadams]

WENT THRU THE SAME THING YESTURDAY! AND I TOO DELETED THEM! THEIR LOSS!!!

 

[Sookie]

r ebago my comment below is not directed at at your post per say - its somethimg ive been thinking  and been meaning to post for a while ...but your  post was a perfect example of what my comment is about -that this is the type of incident that i think what i say below should be done -LOL so i went ahead and used it , i hope you dont mind -thank you

Yes i agree rebago...and i know what you were dealing with a nd what you were asking him...but that particular support person was especially inept i have to agree.I would mail a copy of that to management if i were you and tell them that their  support need to be better educated about  the issues that players  will be requesting assistance with for sure - but it appeared that guy was barely making it past a language barrier of some kind ...and thats not acceptable in my opinionEven if they are not familliar with the issue that you are asking about they should at least have to be able to understand what it is your saying ....you know what i mean?And that guy had NO idea what you were trying o tell him - but that wasnt your fault you were perfectly clear.But you guys need to start sending the ones like these to management- so that they are aware of it , if enough people do that, they will sart to see it, thats how we can get stuff changed - but no one sits and re reads all the support chats w/ the players at the end of the night  checking out everyones job performance. NOW I AM NOT SAYING  ... Dont delete them ...lol,...stay and work it out ,and fight through all that crap until finally -...you are allowed to deposit LMAO!! no i am not saying that ....i am just saying ...delete them- i would , but do a little follow through and email that to MANAGEMENT .... cuz that little conversation is a beauty- and we need to make them aware of it.Just my opinion of course...but if we just  get pissed w/ live chat and delete the casino ...( and again im not saying dont delete them i totally would have too)but we have to start sending this stuff to the casino management so we know that  they are seeing it- or we wont get anything changed .Posting about it on forums to other players alone wont get it done.-- Edited by Cat Dancer on Friday 28th of May 2010 09:20:46 PM

 

[rebago]

Advice well well taken and I appreciate the input. However, I do not care enough about the well-being of Ruby Royal to do so. There are so many other fish in the sea. That being said, someone who does care could take your advice. I hope that didn't sound rude."
"
Besides, one of the moronic support people once told me that management reads the live chat logs. We shall see if that is true."
"
Thank you again so much for the long comment and advice. Again I hope i did not sound rude and I apologize if it was written that way. You know I am always your good friend even though you hardly ever say I agree on FB where is is much more important

 

[Sookie]

i almost never make it onto facebook any more !!But i will try to do better

 

[rebago]

LOL "
"

 

[cat034]

Cat Dancer wrote: r ebago my comment below is not directed at at your post per say - its somethimg ive been thinking  and been meaning to post for a while ...but your  post was a perfect example of what my comment is about -that this is the type of incident that i think what i say below should be done -LOL so i went ahead and used it , i hope you dont mind -thank you YOU ARE  A GREAT MOD GREAT INFO I WILL TRY THAT MYSELF I VE DEPOSITED AT SLOTS JACKPOT BUT NOW I TS SAYING INCORRECT PASSWORD IVE TRIED RESETTING CALLING NOTHING NOW I WILL EMAIL MANAGEMENT THANKS

 

 

[rebago]

I agree!

 

[tking1]

I deleted this casino about a month ago. I got tired of losing money there, it was like as soon as you started playing you knew you were gonna lose. The bonuses were good and thats what suckered me in. Planet23 is about to go also I've deposited about $1000 since March 27th and have the same feeling with them.