hi kylelea. I dont have any experience with Prime casino, as I am from the USA, and I believe you are talking about the one from Microgaming, is that correct?Have they taken the money for processing yet?  48 hrs is a  standard waiting  period. This I know. They do not include weekend days in that, so if the withdrawl request was on a weekend, those days dont count towards it.Hopefully your friend follwed all the terms and conditions associated with the casino.  It is not unheard of to win alot of money of a small deposit.  Did she take a bonus?  If so, did she compete the playthru?Keep us up to date.Sorry I couldnt be more helpful this time.  Wishing your friend the best of luck on her withdrawl.                                                                                       Pam