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Decline withdrawal at grande vegas casino [RESOLVED]

Discussion in 'PROBLEMS - LET US TRY TO HELP' started by Pharidodot, Feb 1, 2018.

  1. Pharidodot

    Pharidodot NEW MEMBER

    2 days ago I tried to make a deposit at grande vegas casino, then I open promotion menu that has been available in my account inbox, after that I try to take promotion match deposit 150% + 50 fs, I make $ 24 deposit, and after fulfill wagering requirement I managed to secure $ 200, then I immediately cash out, after waiting at least 24 hours is very surprising because they cancel my withdrawal and I went straight to live chat to ask it and they convey that players from my country are not eligible for match match bonus, they wiped out all my winnings and returned my money for $ 24 just like the deposit I made,
    I feel strange because a few days before I made the deposit I have seen my friend managed to withdrawal with match Bonus,
    Is there someone here who can help me?
    PMM and Mben like this.
  2. Mben

    Mben No Deposit Forum Administrator Staff Member

    Hi Pharidodot,

    What country are you registered under? And is your friend registered under the same country?
    PMM likes this.
  3. Pharidodot

    Pharidodot NEW MEMBER

    Indonesia, and my friend also indonesian people,
    PMM and Mben like this.
  4. Mben

    Mben No Deposit Forum Administrator Staff Member

    I don't know how your friend managed to cash out because this is what I found in their terms. Unfortunately there is nothing I can do.

    https://www.grandevegascasino.com/terms-conditions

    26. Accounts from the following countries, will be exempt from bonus redemption upon creation of an account: Greece, Poland, Russia, United Kingdom, Romania, Bulgaria, Mauritius, Portugal and Indonesia.
    PMM likes this.
  5. Pharidodot

    Pharidodot NEW MEMBER

    I think they have strange rules that can be changed whenever they need, if I look at t & c # 26. That they do not allow bonus redemption "at the start of registration" or clearly "no deposit new player",

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