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disconnection problems at superslots

Discussion in 'PROBLEMS - LET US TRY TO HELP' started by mr money, Jan 12, 2010.

  1. mr money

    mr money NEW MEMBER

    Playing at superslots the last 3 nights has been a pain in the butt. Ive been getting disconnected from the casino multiple times each night,  right in the middle of the spin-  and when im able to log back in-  my balance is less than what i had before i got disconnected.  So i contacted support the first night it happend and they told me that there wasnt anything they could do because i didnt write down the exact time the disconnect happend and told me if it happens again, to write down the times so they can check the play logs. Well.. that brings me to  what happend tonight. Same thing- deposited 2 or 3 times... and after the 3rd deposit... was playing slots- slots froze- then disconnected me from the casino 4 different times - and each time it took the wager during the freeze.  The 4th and final time it froze and logged me off, i logged back in to the casino to find that all the vip points i had been accumulating the past 2 night were gone and my player points were at 0.  So anyways i contacted support and this is what  they told me:One of our Representatives will be with you in a moment. The estimated wait time is 24 seconds. /hcp/chatinfo/chatinfo.gif You are now chatting with 'Shudeska' /hcp/chatinfo/chatinfo.gif Your Issue ID for this chat is LTK145018305791X Shudeska: Welcome to Casino Support. How may I assist you today? you: umm yesss.... ive gotten disconnected from the casino 4 different times you: while ive been playing so far 2day Shudeska: Yes, we are aware of this as our system is going down and up for the last few whiles. you: and now... after this last disconnect from the casino... ALL of my vip point r gone Shudeska: The technical department is working on this. Shudeska: In your account you have Points Available 1,598 you: nooooo you: i had alot more than that you: that was what i started the night with you: ive deposited twice tonight you: and my vip points were 1598 when i started Shudeska: The points are updated around 4 am EST every day, these are not loaded or updated the same time. you: each time i was disconnected during my slot spins... and each time i re logged into the casino... my balance was lower too Shudeska: May I please have your account number or email address so that I can better assist you? you: yes 1 second Shudeska: Please hold on a moment, I will check your account. you: this same disconnection problem happend both last night and also the night before you: both nights of which i deposited multiple times Shudeska: I am able to check from tonight. What games were you playing? you: slots.... money shot.... monster money.... the 7 reel 7s you: and triple rainbow 7s Shudeska: I will be right with you. you: ok Shudeska: In which game did the money lost? you: it happend on all of them... i got disconnected during the slot spins on each of the games (except rainbow 7s Shudeska: That seemd a bit strange. you: i know... thats why i contacted support you: superslots is the ONLY casino i deposit $$ at.... you: because i like the games.... but not when the games freeze during the spins-log me off from the casino only 2 find that more $$ was gone when i logged back in you: and then seeing my vip points @ 0 after playing n accumulating them for 2 nights Shudeska: Regarding the points, as I sad these are updated around 4 am EST. you: ok well how about the moneys lost during the disconnections? Shudeska: I am checking your play logs and between every spin you had there is 5 seconds. Shudeska: I am not seeing no were that you have lost money as you have won several times in a row. Shudeska: I suggest you the next time to contact us as soon as you get disconnected. you: 2 of the disconnections occured : 10:03 and 10:10 pm pst you: last time i contacted support when this happend the other night.. the person said to log down the times that they occured Shudeska: Do you mean this time for all of the games? you: no for 2 of the 4 times i got disconnected you: the other 2 times happend about 20 mins before .. so around 9:40 Shudeska: What game is the game you got disconnected. you: i got disconnected during the slot spins on each of the games money shot.... monster money.... the 7 reel 7s Shudeska: Why did you not contact us. At this moment I am not able to go deeper in the play logs. Shudeska: The technicians could have done this and solve this. you: i contacted you after the last disconnect when my pts disappeared Shudeska: Yesterday. you: no im just talking about tonight.... (i understand that there is no way to do anything about what happend yesterday Shudeska: I am referring from tonight and last night. Shudeska: Please contact the technical department in the morning so they can look into this. you: okay... so let me get this straight... if i contact support tomorrow... they will tell me that i should of contacted them earlier when it happend (which is what im doing right now Shudeska: when you contact the support the technical department will be there to fix this. Shudeska: Is there anything else I can help you with? you: no
    Last edited by a moderator: Oct 26, 2014
  2. Mben

    Mben No Deposit Forum Administrator Staff Member

    Wow mr money! "
    That's terrible! That was definately the run around from the support rep!"
    Did you contact the technical dept and did you get your $$ and comp points back?
  3. Sookie

    Sookie Mother of Cats

    i told hip to post this to see what bel thought he should do
  4. mr money

    mr money NEW MEMBER

    **Update**  Contacted support the next day.. same result.  Because of the way support handled a simple disconnection issue, i stopped depositing at superslots.  Its frustrating to say the least, when you put your trust in the casino, deposit ... and then have problems like this happen.  Superslots was the 1st casino i deposited at, ever since the time i got the run around and never recieved the $5,998 cash splash progressive jackpot i won at one of the microgaming casinos.  I guess if i was an optimist.. my mindset would be that im 2 for 2 as far as casino mishaps go..lol
  5. MommyMachine

    MommyMachine A Mommy Machine

    wow sorry to hear that happened to ya
  6. cat034

    cat034 KITTY CAT 034

    [​IMG]i used to deposit so much with that group i havebeen wary for a while so sorry this happened to you
    Last edited by a moderator: Oct 23, 2014

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