I have also posted this at another site, but if you can help, that would be fine. For six days I competed in a tournament where there was one prize only for First Place. I fought my way up to number one, and a few hours before the tourney ended, was knocked to second. I then decided to keep rebuying to regain first place. I made 3 deposits. I won. I was notified I had won the $250 prize. An hour later I went to my account and my balance was missing $125. I went to the tournament listing to see what happened. Suddenly the one prize was split into 3 and my first prize was reduced by half. Here is my chat log: Please wait for a site operator to respond. You are now chatting with 'Kevina' jackpotslotty: jackpotslotty, kevina Kevina: Welcome to our live chat service. My name is Kevina; how may I assist you today? jackpotslotty: i am pretty ticked off. Kevina: Is there something specific I can help you with? jackpotslotty: I played a tourney and won, and there was only one prize, $250. jackpotslotty: I got notified I won, and won $250. jackpotslotty: NOW, it's only half that jackpotslotty: and there are multiple prizes jackpotslotty: what kind of crap (pardon me) is that Kevina: Thank you for bringing this to our attention. jackpotslotty: I would never have spent so much money trying to maintain first place Kevina: I can certainly check on that for you. Kevina: Please hold for 2 minutes while I look into your query. jackpotslotty: ID 106135 been going on 6 days with only one prize Kevina: Thank you. jackpotslotty: and up until it ended, one prize onlhy jackpotslotty: buy in 2.50, 85 addons @ $2 each. I'd be stupid to spend that much for only half the posted prize Kevina: I understand. Kevina: We are still looking into your query, your patience is appreciated. I will be with you shortly. jackpotslotty: ok jackpotslotty: i'll add one more thing. I made three deposits last night to regain 1st place. i could have stayed in second for free and gotten $75 Kevina: Thank you for holding. Kevina: The pool was $250 and was broken down between 1st, 2nd and 3rd place winners. jackpotslotty: Not as posted for the last six days and until after the tourney ended!!!! Kevina: You received $125 for coming in 1st. The 2nd place winner received $75 and the 3rd place winner received $50. jackpotslotty: that's highway robbery jackpotslotty: NOT AS POSTED THE LAST 6 DAYS jackpotslotty: AND UNTIL AFTER IT ENDED jackpotslotty: I RECEIVED THE POP UP SAYING I WON $250 Kevina: I understand but this is the information that I've received. jackpotslotty: WELL, YOU'D BETTER ESCALATE THIS VERY QUICKLY jackpotslotty: PLEASE jackpotslotty: AND PARDON MY ANGER Kevina: I'm sorry, there isn't anything that I can do about it. jackpotslotty: OH, REALLY. Kevina: I understand why you're angry. jackpotslotty: I'm sure you do. Kevina: May I assist you with anything else today? jackpotslotty: that's how y'all are going to play? jackpotslotty: seriously? jackpotslotty: Lie to me, take my money and ask what else you can do. jackpotslotty: ok Kevina: I understand your frustration, Omarie. jackpotslotty: who is your finance manager Kevina: The information as I'm seeing it, is what I've give to you. Kevina: Given* jackpotslotty: you should have seen the past six days. WHO CHANGED IT? jackpotslotty: and who is your finance manager? jackpotslotty: This is not a technical difficulty. jackpotslotty: This is outright misrepresentation. Kevina: What I can provide you with is the support box to forward your concern, and casino management will look into it and get back to you. jackpotslotty: Perhaps you should travel through time and see the prizes as posted. jackpotslotty: Are you refusing to give me the name of your finance manager? Kevina: I'm sorry, I am not able to provide you with that information. The casino management will look into your query once your email is received. jackpotslotty: a minute ago you could do nothing. so, yes, give it to me. And I will also post on the several forums in which I participate and let folks know what has happened and update when I receive the reply. Kevina: Please hold I am emailing as they suggested, but am pretty sure by myself I will get the same response. Need some help here.