CRAPPY CUSTOMER SERVICE ~ TO A CRAPPY CUSTOMER... OR SO THEY ARE SAYING I MUST BE! Please wait for a site operator to respond.
You are now chatting with 'Sam' Sam: Hello and Welcome to our Live Chat service. How may I help you? Launa: Hello Sam! .... I am wondering about free spin bonuses that I am having trouble claiming Launa: cosmo25 is one Launa: and THANKU1 is another Sam: cosmo25 is for affiliate players only Sam: THANKU1 is for loyal depositing players thanking them for their loyalty Launa: ok,.. and the THANKU1 ?? ~ I am trying in Casino Grand Bay, where I deposit regularly,.... but maybe should open another Grand Prive and Launa: try it? Sam: im sorry i am looking at your Casino Grand Bay account Sam: you have only made 9 deposits since you opened this account 2 years ago Sam: im sorry but you do not qualify for the bonus Sam: Is there anything else we can assist you with? Launa: $248... & I count 11,.. but seriously,.. I was a depositor of thousands, and multiple of them daily before betonsoft,.. back when Grand Bay was microgaming and money wasn't as tight as it is today for me.... Sam: im sorry but we have left micro gaming over ten years ago Sam: unfortunately you do not qualify for this bonus Sam: perhaps you will qualify for the upcoming promotions that we do have Launa: and tech., FYI... 6/10 - 1/12 is only 1 & 1/2 years .... Sam: ok Sam: you are right, 9 transactions in 1 and 1/2 years Sam: we do however have match deposit bonuses for you Sam: that will be a 50% match offer for you today Launa: it is just the same o' same o' with this place, I try to be loyal and am a depositor (as much as I can barely afford) and every time I see a worthy freebie out , for some bogus technicality,.. I AM NOT ELIGABLE! ~ Launa: What was it last time,... o' yea... for depositors that hadn't deposited in a while... and I had deposited within prior 2 weeks of that one so I was not eligible! Sam: i see that you have taken advantage of every facebook offer that we have for our depositors Sam: you have also taken advantage of 1 bonus cash off ers Launa: I watch it closely and am a fan, and comment and praise your casino there Sam: 11 bonus offers Sam: totaling over $350 worth Sam: so i would say that you do receive a fair amount of free bonuses Launa: I really am a loyal grand prive fan but I am tired of not being in on the action,...ya know? Sam: Is there anything else we can assist you with? Launa: and I agree,.. I have gotten in on some freebies,.. if I'm paying close attention so I don't miss them, and its one out of 4 or 5 that go out I am able to claim Sam: remember that all our promotions are by invite only Sam: certain promotions are to target certain players so yes you will not be eligible for every offer that goes out Launa: I know, and I watch for those invites as well Sam: and that will never happen for all our players Sam: Is there anything else we can assist you with ? Launa: but like... heres one I got today, (10 free spins on Worlds of War Video Slot) it was 1cent at a line... I made $1.05 Launa: last freebie was $0.67 cents .... Sam: please note that they are free spins given away by the casino Launa: the THANKU1 is 50 free spins,.. and others I miss out on due to technicallities are actually free $ bonuses of $25 -$50 Sam: as mentioned you do not qualify for the offer Sam: please keep a watch out for future promotions that you might be eligible for Sam: Is there anything else we can assist you with? Launa: I know sir... I just wish that when a bonus goes out in the name of loyal depositing players,... THAT I WOULD BE CONSIDERD AS SUCH! Launa: I deposit when I can, and for the last year I have only deposited here... and If I don't deposit like a millionaire or often enough to be concidered as valuable as your other players,.. I think I can take a hint! Sam: note that whilst you have made deposits in the casino your depositing only started since September last year Sam: and your account existed since 2010 Sam: when the casino says loyal it means since the player opened the casino account they have been depositing Launa: in respect that your casino did pay out on my win of $150 ~ when your name was not repitable at the time... I posted in forums I am active member at about your casino being on the up and up! ~ How you payed promptly and responsibily. Sam: thank you Launa: gave ya a great referance and told others not to be wearry... then, I felt very good about putting my $$ here as I thought you were great for my business Launa: and ... though I have put in more than i've ever cashed out,.. the treatment back at me is definatly slipping if I am to be told I am not a loyal depositing player! Launa: sorry I am taking such an offence to this, but It is just not rubbing me the right way this time through... please send this on to the promotional managers if you can,.. I really think the little guys/gals like me deserve to be treated equal to your big players Launa: ty ~ and I know its not your fault Sam,.. if it was,.. I'd probably be swearing this whole time through! LOL!
have a nice day anyways =] Sam: note that been loyal does not mean that you have to deposit large sums of cash every month Sam: or everyday for that matter Sam: it simply means that since the day you opened the account you did make some contribution to the casino even if you did cashin like most players Sam: after viewing your account im sorry to say but you do not fall into that Sam: you account was created in 06""2010 Launa: 18 months... 9-11 deposits, ~~~ I think is just about every other month.. so... Sam: your very first deposit in the casino was on 09""2011 Sam: that is over a year later Launa: &, if I only withdrew $150... ($138 actually) and have deposited over $200 + .... how is that NOT a contribution? Sam: $188 in total deposited Launa: like I said,.. only deposited after I was clear your casino was legit and payed out as it should have... Sam: i will forward this to the promotional managers Sam: Is there anything else we can assist you with? Launa: still,.. $188 even is more than I've recieved. Launa: ok,.. no sence beating a dead orse to death right? LOL! Launa: have a good one, ty. Sam: It has been a pleasure assisting you. Have a fantastic day! Launa: hahahaa! thats funny! =]
