Lucky Club Casino plays dirty rules when it comes to cashing out

[Raenette2]

I received a free $10 bonus in the mail.  Played through the $600 and now have $125.  Only problem is you can only cash out $50 on this bonus AND (and this is a big AND) I must scan my documents, a scanner I do not have.  What happened to the fax machine?  I am beginning to believe this may be a Rougie (nice name for it).  The endless loop is as follows: Please wait for a site operator to respond. You are now chatting with 'Kerrie' Kerrie: Hello and welcome to our live chat service.  How may I help you today? luckyclub64: I won on a $10 free bonus, and am going to be sending documentation for a $50 cashout. luckyclub64: I do not have a scanner. Can I fax the information Kerrie: The maximum cash out is $50 from your $10 Kerrie: Please note that you can only scan your documentation. luckyclub64: Then, I cannot receive a check in the mail? Kerrie: Yes we offer the check option which is $50 per transaction. Kerrie: May I assist you with anything else today? luckyclub64: So I could cash out $50 and pay another $50 to receive it? I have enough right now to pay for all of that Kerrie: Once you submit your withdrawal the $50 will be deducted and the remainder of the funds voided into your casino. luckyclub64: In other words, it is virtually impossible to receive $50? Kerrie: The winnings with be sent to you but the excess will be voided. luckyclub64: Once they take $50 to mail the check, there will be no money left in my account anyway, right. luckyclub64: $50 for mailing, $50 check. Is this correct? Kerrie: You would have to use another option such as Usemywallet. or Clikc2pay. luckyclub64: Oh, I get it. It is virtually impossible for me to cash out my $50 winnings and receive a check in the mail? Kerrie: The check is $50. Kerrie: You will have to choose another option. Kerrie: Please see our banking section. luckyclub64: Thanks. Kerrie: You're welcome. Kerrie: Thank you for chatting.  Good-bye. Kerrie: Enjoy playing in the casino!

 

[belgamo]

Don't know about the scanner option that sounds like BS, but i can see the check option costing . online casinos are really hurting with processing and banks are charging them pretty good to cut checks. I also sense they want QT or C2P so that they know you could become a depositor. I don't work with this casino so really cant say good or bad, but the scanner issue , really sounds like BS.

 

[cat034]

Raenette2 wrote: I received a free $10 bonus in the mail.  Played through the $600 and now have $125.  Only problem is you can only cash out $50 on this bonus AND (and this is a big AND) I must scan my documents, a scanner I do not have.  What happened to the fax machine?  I am beginning to believe this may be a Rougie (nice name for it).  The endless loop is as follows: Please wait for a site operator to respond. You are now chatting with 'Kerrie' Kerrie: Hello and welcome to our live chat service.  How may I help you today? luckyclub64: I won on a $10 free bonus, and am going to be sending documentation for a $50 cashout. luckyclub64: I do not have a scanner. Can I fax the information Kerrie: The maximum cash out is $50 from your $10 Kerrie: Please note that you can only scan your documentation. luckyclub64: Then, I cannot receive a check in the mail? Kerrie: Yes we offer the check option which is $50 per transaction. Kerrie: May I assist you with anything else today? luckyclub64: So I could cash out $50 and pay another $50 to receive it? I have enough right now to pay for all of that Kerrie: Once you submit your withdrawal the $50 will be deducted and the remainder of the funds voided into your casino. luckyclub64: In other words, it is virtually impossible to receive $50? Kerrie: The winnings with be sent to you but the excess will be voided. luckyclub64: Once they take $50 to mail the check, there will be no money left in my account anyway, right. luckyclub64: $50 for mailing, $50 check. Is this correct? Kerrie: You would have to use another option such as Usemywallet. or Clikc2pay. luckyclub64: Oh, I get it. It is virtually impossible for me to cash out my $50 winnings and receive a check in the mail? Kerrie: The check is $50. Kerrie: You will have to choose another option. Kerrie: Please see our banking section. luckyclub64: Thanks. Kerrie: You're welcome. Kerrie: Thank you for chatting.  Good-bye. Kerrie: Enjoy playing in the casino!

i recieved the same letter for $10 by snail mail and i agree the scanner issue is crazy  

 

[Tirileja]

Isn't Lucky Club a sister casino to Jackpot Capital? I would say it's a good casino.The scannerthing is strange, but why not take a picture of the documents instead and send them in a mail? I usually do that.

 

[Mben]

Tirileja wrote: Isn't Lucky Club a sister casino to Jackpot Capital? I would say it's a good casino.The scanner thing is strange, but why not take a picture of the documents instead and send them in a mail? I usually do that.

I thought that Jackpot Capital and Lucky Club were sister sites. And here's what I found. I don't think anything has changed since 5/24/10, the date of the article.  <table style="margin-bottom:10px;"> Jackpot Capital Group May 24, 2010 04:00 ET Jackpot Capital Group Acquires Two Online Casino Properties</h1></h2> NICOSIA, CYPRUS--(Marketwire - May 24, 2010) - The Jackpot Capital Group, which operates JackpotCapital.com, is pleased to announce that is has acquired two more successful online casino properties: LuckyClubCasino.com and LuckyClubSlots.com with the marketing partner RichClubAffiliates.com as well as GrandeVegasCasino.com and its affiliate programGrandeVegasAffiliates.com. And great suggestion as far as taking a picture of the docs, Tirileja.  

 

[mixx]

I hate all casinos that have anything to do with Jackpot Capital. (except All Jackpots aka All Slots USA) I used to like Lucky Club before they became infected in to that group. I didn't realize Jackpot Capital bought them, and made a few deposits there and lost. The next day, my account was locked because of some kind of risk something. I heard it before, they said my account is a high risk. High risk of what? I don't even expect to get paid when I use a no deposit coupon, and barely ever use them because I know if I hit a random jackpot I will go nuts since the max cash out is usually very low. Winpalace told me a while ago that there is never any max cashout ever at their casino. I don't know if the support I spoke to was sure about that. As a matter of fact, it was right after Winpalace/Mayflower Casino had a chat party here and I won a few bucks. If anyone knows if this is true or not, I'd appreciate your help. As for the scanner issue, I guess you could always go to a copy center like Kinkos and use it there if you really have to.

 

[Mben]

mixx wrote: I hate all casinos that have anything to do with Jackpot Capital. (except All Jackpots aka All Slots USA) DO NOT CONFUSE THE MG CASINOS (All Jackpots aka All Slots USA) AS BEING A PART OF THIS GROUP. THEY ARE NOT A PART OF THIS GROUP AT ALL. Winpalace told me a while ago that there is never any max cashout ever at their casino. I don't know if the support I spoke to was sure about that. THERE IS NO MAX CASHOUT ON DEPOSIT BONUSES. THE CASINO HAS MAX CASHOUT AMOUNTS OF FREE CHIPS THOUGH. IE: CASHBACK CHIPS HAVE A 5 TIMES MAX CASHOUT AMOUNT ATTACHED. As for the scanner issue, I guess you could always go to a copy center like Kinkos and use it there if you really have to. GREAT SUGGESTION!

Not yelling, mixx. Just wanted to make sure my replies were seen mixxed in with yours. lol  

 

[Tirileja]

@Mixx  Have you ever had one of the accounts closed at that group? I read somewhere else that if you close one account, they don't let you play in the other casinos in that group. Something about that the reason for closing is that you maybe have problems with gambling. It doesn't have to be true but if it might be the reason the casino believe they have taken some resposibility. I don't know, I think it sounds kinda stupid.The fourth casino in that group is Slotastic.I love them all. Great bonuses, a lot of free chips and fast payout.

 

[Mben]

Tirileja wrote: The fourth casino in that group is Slotastic.

I'm gonna get back to you on that one, Tirileja. 

 

 

[marcusmcroach]

well, sometimes this is the main problem on online casino. that's why I encourage you guys to play real casino.. it's more fun and exciting.. plus you may win a lot of friends and they might give you some luck.