Hi, just a quick questions on these 2 casinos cashing out time frame, I played on a NDB and made the WR on both casinos and have verified my identity already with approval from both of them but it has been almost a month since the verification were done and withdrawal were made and I have sent in many emails to their supports but no reply, does it take several months to make a simple cashout of $150 at these 2 casinos? If so I won't play there for sure
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Monarchs & Tropicana cashing out
- Thread starter SKYWING
- Start date
Welcome to the forum Skywing! No, it shouldn't take that long especially with you already being verified. Please give us your your information for both casinos and Mben will see what she can do. Sorry you are having to deal with this. Hopefully, we can get it taken care of for you.
Here are a couple of threads in regards to these 2 casinos' sister sites. The group seems to be having big issues.<a href="https://www.nodepositforum.com/t57933658/atlantis-gold-casino-still-pending-after-11-days/" >https://www.nodepositforum.com/t57933658/atlantis-gold-casino-still-pending-after-11-days/</a><a href="https://www.nodepositforum.com/t58160804/i-am-so-upset-at-atlantis-gold-and-need-help/" >https://www.nodepositforum.com/t58160804/i-am-so-upset-at-atlantis-gold-and-need-help/</a>Leave me your login and I'll email the rep for you also, SKYWING.
The rep replied overnight that she is waiting for Operations still and that she is in constant follow up with them to have this resolved. Rest assured that they'll be handled accordingly. "
I have suggested to Belgamo (our forum administrator) that we suspend their group for the time being until all payout issues are resolved. I don't feel comfortable at all promoting them if they cannot pay their customers."
As soon as I hear more, I will let you know.
I have suggested to Belgamo (our forum administrator) that we suspend their group for the time being until all payout issues are resolved. I don't feel comfortable at all promoting them if they cannot pay their customers."
As soon as I hear more, I will let you know.
The rep replied that a cashout was heading to the processor soon and I am confirming with her that it is your cashout and which casino. The email was very vague. To vague for me to even guess which player she was talking about. I'll get back to you about it.
I just got an email from monarch here it is:"
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Good day! I hope this email finds you well. "
We are pleased to inform you that your payout requests at Monarchs Online and Tropicana Gold have been approved and it will be submitted for payment via Neteller. "
"
will update you when the payment arrives in my netteller account
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Good day! I hope this email finds you well. "
We are pleased to inform you that your payout requests at Monarchs Online and Tropicana Gold have been approved and it will be submitted for payment via Neteller. "
"
will update you when the payment arrives in my netteller account
That is the reply I received from the rep ... we are on the same page.:thumbsupSKYWING wrote: I just got an email from monarch here it is: Good day! I hope this email finds you well. We are pleased to inform you that your payout requests at Monarchs Online and Tropicana Gold have been approved and it will be submitted for payment via Neteller. will update you when the payment arrives in my netteller account
lease do let us know when your winnings hit your Neteller.Hi just to update you guys on the issue, i just checked my tropicana gold and monarchs accounts and the withdrawal status is now authorized and last update was on 8/13/2014 at 3:44 am and 8/11/2014 at 5:00 am, so next stage is to wait for the status to go from authorized to processed right? Sorry I'm new at this I never made a cashout from these casinos before cuz at verajohn it only takes 3 hours for a cashout to be made and gclub only takes 15 mins, so i'm quite surprised that other casinos take like days to weeks to months to make a withdrawal, it just blows my mind, but i guess i have to bear with it if i want to be on the international level right? Btw I'm from Thailand and my friend recommended this forum to me, I have been following the forum for quite sometimes now, great info and best exclusive offers, I'd contribute more to the community if I get the chance to. Thank you for constantly update on the issue, hope it gets resolved soon, finger crossed ^^b
Thanks for the update, SKYWING. "
I suppose if you can cash out at a casino in just 15 minutes versus days and weeks, waiting one day for the winnings would seem like forever. lol And being that you are overseas, you have so many casinos to choose from that USA players can't play at. Nice to know you play at those that pay lightning fast. Lucky duck! "
Glad your friend turned you on to NDF and looking forward to seeing around the forum!
I suppose if you can cash out at a casino in just 15 minutes versus days and weeks, waiting one day for the winnings would seem like forever. lol And being that you are overseas, you have so many casinos to choose from that USA players can't play at. Nice to know you play at those that pay lightning fast. Lucky duck! "
Glad your friend turned you on to NDF and looking forward to seeing around the forum!
Sent this to the rep today ... Our member who had cashouts at Tropica and Monarch's to his Neteller still has not see his money. Can you check this for me?<table frame="void" rules="none" cellspacing="0"><big>burt </big> <big>Monarch</big> <big>Approximately 7/12/14</big> <big></big><big></big> <big></big> <big></big> <big></big> <big>burt147 </big> <big>Tropicana Gold</big> <big>Approximately 7/12/14</big> This was the email the player received on August 13 ... 13 days ago and still nothing.On Wed, Aug 13, 2014 at 10:00 AM, <br style="color:#222222;font-family:arial, sans-serif; " /><br style="color:#222222;font-family:arial, sans-serif; " />Dear XXX, <br style="color:#222222;font-family:arial, sans-serif; " /><br style="color:#222222;font-family:arial, sans-serif; " />Good day! I hope this email finds you well. <br style="color:#222222;font-family:arial, sans-serif; " />We are pleased to inform you that your payout requests at Monarchs Online and Tropicana Gold have been approved and it will be submitted for payment via Neteller. <br style="color:#222222;font-family:arial, sans-serif; " />For more information on our promotions, please visit this links : <br style="color:#222222;font-family:arial, sans-serif; " /><a href="http://www.monarchsonlinecasino.com/promotion.php" >http://www.monarchsonlinecasino.com/promotion.php</a><br style="color:#222222;font-family:arial, sans-serif; " /><a href="http://tropicanagoldcasino.com/promotions.php" >http://tropicanagoldcasino.com/promotions.php</a><br style="color:#222222;font-family:arial, sans-serif; " /><br style="color:#222222;font-family:arial, sans-serif; " />Best regards, <br style="color:#222222;font-family:arial, sans-serif; " />Jana Hernandez <br style="color:#222222;font-family:arial, sans-serif; " />Finance Team
Last edited by a moderator:
Finally it has been paid! Thank you so much everyone for the help and support! now i can pay my rent that has been over due for months lol"
"
Dear Burt, "
"
Good day! Kindly refer to Transaction ID xx24090xx8881xx"
for the Neteller Payment. Let us know if you have other "
questions or concerns. "
"
--"
"
Best regards, "
Jana Hernandez"
Finance Team
"
Dear Burt, "
"
Good day! Kindly refer to Transaction ID xx24090xx8881xx"
for the Neteller Payment. Let us know if you have other "
questions or concerns. "
"
--"
"
Best regards, "
Jana Hernandez"
Finance Team
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