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Money disappeared at Bovada

Discussion in 'PROBLEMS - LET US TRY TO HELP' started by cadreamer, Dec 13, 2015.

  1. cadreamer

    cadreamer NEW MEMBER

    Saturday afternoon a little after 4PM I am playing Crazy Dragons at Bovada. I've been playing at Bovada since they were Bodog, and play Crazy Dragons whenever I have enough funds, even hit the progressive once. Had $100.60 in wallet. Bought $15 in chips and lost it. Bought another $15 leaving me $70.60 in wallet. On about 2nd spin I hit 20 free spins, won 4 more spins during play. I hit the 3 Temples 4x, $6 each and explosion with 2 wilds for $300, total win from free spins was $324. I continued playing but made my cut off $240. On last spin the image refreshed and all I had was $1.60 in my wallet, $310 gone. My husband saw the game showing over $300 and asked “is it nickles”? I said no it was dollars and he's like “wow”. Anywise I didn't touch anything and called Bovada. My play history does not show the win and says I spent $99 playing game leaving me $1.60. I've been playing online for 8 year and have never had anything like this happen.

    My question is: has anyone else ever experienced something like this? Also do casino have checks and balances to ensure all winnings paid by games are allocated into player's account, or other way to find discrepancy?

    I would love to hear from anyone else that may have experienced something similar, especially if it was playing at Bovada. Thanks!
    Sookie likes this.
  2. cadreamer

    cadreamer NEW MEMBER

    Probably should add that the funds I was playing with were from straight deposit with no bonus taken.
    Sookie likes this.
  3. tecknomania

    tecknomania WELL KNOWN MEMBER

    Ooh, I'd be mad as hell. Funny how money never just appears, right? Although I have heard stories of people hitting big jackpots (mostly land casinos) then being told that it was valid because the machine malfunctioned. I call bullshit on that! Hope you get it resolved.
    Sookie likes this.
  4. Mben

    Mben No Deposit Forum Administrator Staff Member

    Hey cadreamer, leave me your log in at Bovada or message it to me and I'll see if our rep can take a look at your account.

    Unless things have changed with your balance since yesterday, I'd be happy to try and help out a bit.
    Sookie likes this.

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