QT problem

[tking1]

I had a $500 withdrawal confirmed on Monday the 9th and it still not in my bank account. Usually I get it in a couple days after its been confirmed.Anyone know if somethings going on with quick tender?

 

[krystalkitty]

Yup....it is. but don't know what's up!! Scary!

 

[belgamo]

The transactions are now showing up in accts 5-10 business days AFTER you get the confirmation email.

 

[tking1]

Well that sucks, I knew I should have had a check sent from the casino. I had a check marked then I changed it back to quicktender. Oh well as long as I get my money. its taking longer and longer. I made the withdrawal on 5/04/11, it didn't get confirmed until 5/09/11, and here it is 5/14/11 and still nothing.Thanks for the info guys.

 

[queenmap]

Thanks for the post and replies to this. I too had a withdrawal confirmed on the 9th and usually its in my savings the next day, but still nothing. Hopefully Monday it will be there.

 

[tking1]

Have you gotten your money yet queenmap? I still haven't.

 

[queenmap]

No, recieved an email back about it saying they are aware of the problem connected with the withdrawals from May 6th and they are working on it with their bank. They don't have any time frame either as to when it will show up to my bank acct. I think I am screwed!

 

[krystalkitty]

Hey queen....think we may have to meet in Mille Lacs someday!!! At least if we win, cash in hand

 

[queenmap]

LOL KK...yes indeed! First I need my money to gamble elsewhere with.

 

[tking1]

Well from now on the only money I transfer to quicktender is money I plan on playing with, the rest are gonna be checks or wired from casinos bank to mine. This is BS. I think they should give us punitive damages for our suffering LOL.

 

[belgamo]

Anyone get there withdrawals from any date in May, where they got the message, WITHDRAW CONFIRMED? I have asked around and the last anyone is reporting getting the money is from transactions initiated in April.

 

[queenmap]

Last actuall withdrawal received for me was April as well. Oh man, I will blow a gasket if they are screwing us over. I pray that is NOT the case!

 

[nikkidog]

I have 2 withdrawals confirmed. I received a letter from OT saying that the first one was sent to my bank on May 9th and the second one was sent on May 12. I have not received either one yet and they total 1548.00. I contacted them and they said the delay was due to the Banking holiday in the Netherlands and that it should reach my bank this week. This morning I received another letter saying that they could not give a definite time fram as to when the money will reach my bank. Now I am getting worried. If anyone receives their's please post and I will do the same. 

 

[tking1]

Nothing yet for me, I noticed it used to be easy getting live support to answer, but now its almost always unavailable, so I wrote them this email. I have 2 withdrawals confirmed. $500 was confirmed on May 9, and a $150 withdrawal confirmed on May 11. I have not received them in my bank account yet. I would like to know why it is taking this amount of time to reach my bank account. I have seen in a gambling forum I belong to that some others are having the same problem. Please reply thank you. I'll let you guys know what they say.

 

[queenmap]

I did receive another email after contacting them again. They are aware of the issues involving some of the withdrawals not being received. They are working on it. I seen someone else on another forum state that they had a withdrawal confirmed on the 13th and did receive their money already. So, it is my understanding it is the ones from the week of May 6th-11th?Patience? Whats that? LOL

 

[tking1]

heres their reply to my email.Dear Timothy King,Thank you for contacting the QuickTender Help Desk.Please be advised that there was an issue with your recent withdrawal request, which has not been processed by the correspondent US bank. We are investigation this issue at the moment.This situation is beyond our control as it relates to the onward transmission of funds transmitted by our European banking partner.Please be advised that we will do everything we can to resolve this situation.Please feel free to contact us should you require any further assistance.Kind Regards,QuickTender Help DeskFax: +44 870 626 9684

 

[nikkidog]

Now that is a different answer to why no money received yet.

 

[queenmap]

I agree nikkidog...weird email response. I got a totally different reply and mine left me more in the dark. Tking's email has a reason at least. Not the one we all want to hear of course!

 

[nikkidog]

I hope that this dosn't mean that there is a possibility that we won't get our money. I don't think that will happen do you? I sure hope not.

 

[sambeau]

I recieved th same email as tking1..mine was confirmed on the 12 of may.I have another deposit from another casino amd contacted them to swicth to a check..all i can say is good luck all

 

[Mben]

I have absolutely no facts about this at all but this is what I am thinking. QT needs to use a processor to send funds to our banks, just like the casinos need processors to send us our checks and wires. And with the way the casinos have lost their processors lately (recent past and now), is it possible that QT lost their processor(s) also? The info players are getting from their banks as far as NO wire has tried to hit their accounts (read that on another forum) ... add that to tking's reply from QT Please be advised that there was an issue with your recent withdrawal request, which has not been processed by the correspondent US bank sounds like BS to me. I don't think that any withdrawals have been sent to your banks at all.I know that you all need answers from us but we are in the dark as much as you. Take deep breaths people. We are all affected by this, players and affiliates alike. 

 

[queenmap]

I agree Mben..crossing my fingers and saying a prayer everyones money arrives sooner than later or not at all even.

 

[nikkidog]

I just read on another forum that somes's withdrawal was confirmed on 5/11 and 5/13  and the money is in their bank account. So I am hoping we will all see ours soon. But mine  were confirmed on 5/9 and 5/12 after their's, so you would think I wouldhave mine also.

 

[nikkidog]

Now I just   received the same email that tking got.  I got a different reason in each of the 3 emails I received from them.

 

[sambeau]

this is my latest responce from live chatdan hunter: hidan hunter: my withdrawl was confirmed on the 12th shouldnt it be hitting the bankQuickTender Live Support: Can I have your QuickTender account number please?dan hunter: 100061456dan hunter: oppsdan hunter: 1000614256QuickTender Live Support: Thank you.dan hunter: your welcomeQuickTender Live Support: Unfortunately, there is a technical issue with our US banking partner. We are doing our best in order to resolve it as soon as possible.dan hunter: any ideaQuickTender Live Support: We have been informed about a possible 5 day time frame.dan hunter: 5day wait timedan hunter: from comfirmedQuickTender Live Support: From today.dan hunter: ok thanks for you helpQuickTender Live Support: Thank you for contacting us.

 

[omeg]

there is a technical issue with our US banking partner.  

 Anyone at QT care to decipher that into something we might understand?                                                                                            Pam

 

[queenmap]

I am gathering that being they are out of the country they use a bank in the US to transfer money to and then to our banks? That is all I can make of it, but could be wrong. I am so impatient right now, as I too want my money and it seems only withdrawals confirmed from the 6th-9th are the problem that seem to have gotten lost.

 

[Mben]

Here is a statement from QT. Thanks to Casino Meister.   The management of Quicktender would like to make the following statementregarding the current situation with UseMyWallet/Quicktender withdrawals:We have operated a reputable and reliable payment mechanism for US customerssince 2006. Our reputation is important to us, and until recently there hasnever been any question that players and merchants would be paid. In orderto achieve this, we have built over many years relationships with paymentintermediaries that share our values of honesty and integrity. In thejurisdictions from which we offer our services we are proud to be properlylicensed and constituted, and have even worked with US law enforcement onoccasions where criminal activity has been identified.However, we cannot always predict some of the vagaries of the USadministration. Over the past 2 weeks we have in good faith transmittedwithdrawals initiated by Quicktender account holders to beneficiary bankaccounts in the US. The money left our account in Europe. It was only inresponse to increasing complaints from our customers that we recognisedthere was a problem, and asked our bank to investigate. It emerges that themoney has been accumulated in our bank's correspondent banking partnersaccounts in the US, and has been frozen. We suspect it is possible thatthese funds may be subject to a seizure order by the US authorities. Wewould stress that we do not have bank accounts in the US of our own, andthat the funds have left our account Europe.It is our express intention to ensure that the funds of our account holdersare safe. For this reason we have decided to suspend future withdrawalsuntil we understand what has happened to the money that has been frozen. Ifwe continue to transmit bank wires into the US we could find that thesefunds also do not reach their ultimate beneficiaries. This would simply makethe problem worse.We ask our customers to bear with us in these difficult times. Please beassured that we have always honored our obligations in the past, and that wewill make every effort to overcome these current difficulties. It is not inthe interests of anybody to attempt to financially impact QuickTenderfurther. These actions may impact the future viability of the company andthe ability of the company to pay its customers. We are assessing ourcurrent exposure, and how best to reintroduce withdrawals safely.We would like to take this opportunity to thank our customers for their pastloyalty, and to reiterate that we will take all possible steps to ensurethat our customers money is secure.

 

[tking1]

Thanks for posting that Mben, I just about crapped when I saw that. Mben do you know even if the funds were frozen is there a chance we will see our money someday?

 

[sambeau]

wow i have $1500 tied up this is worrysom