1. Welcome to No Deposit Forum! Please log in to continue. New members please register here. New Member Registration

rich reels not honoring promotion

Discussion in 'PROBLEMS - LET US TRY TO HELP' started by virgie, Jul 16, 2008.

  1. virgie

    virgie NDF FRIEND

    i deposited tonight 50.0 tonight and tried to get my promo and it said i was out of the time frame. but it was only 10pm are time. here is the promo add i gotWere promising jazzy cash at Rich Reels - get spinning! Deposit between: 50 and 1,000 Dollars on Monday and qualify for a 20% ; 50 and 1,000 Dollars on Tuesday and qualify for a 30% ; 50 and 1,000 Dollars on Wednesday and qualify for a 50% . Tuesdays 30% bonus and Wednesdays 50% bonus are only redeemable if youve qualified for the previous days bonus. <table width="100%" cellpadding="0" cellspacing="0"> Promo Period: Monday 14 July 2008 (00:00 EST) 16 July 2008 (23:59 PST ok... PST i thought was pacific standard time... well they are ahead of us and they say it is the 17th even though i am typing and it is only 1054pm now as i time my timehere is my conversation with chat;Please wait for a site operator to respond. <img width="5" src="https://server.iad.liveperson.net/hcp/chatinfo/chatinfo.gif" alt="Chat Information" height="10" /> You are now chatting with 'Tasneem' Tasneem: Hi Virginia. Tasneem: How can I help? virginia chostner: tried to claim my 50 bonus but it would not let me and it is still the 16th where i live virginia chostner: acct TRRR00976218 Tasneem: Please hold a moment. virginia chostner: promo code RRMM3 virginia chostner: 50 and 1,000 Dollars on Monday and qualify for a 20%; 50 and 1,000 Dollars on Tuesday and qualify for a 30%; 50 and 1,000 Dollars on Wednesday and qualify for a 50%. Tuesdays 30% bonus and Wednesdays 50% bonus are only redeemable if youve qualified for the previous days bonus. Tasneem: Virginia, thus far you have been granted the bonus for all deposits made within the valid promotional period. Your last deposit of $50 was made on the 17th of July and does not qualify for the bonus. virginia chostner: it still is the 16th where i live virginia chostner: it is only 10:37pm here virginia chostner: i should not be disqualifed because your time is different than mine virginia chostner: i dont know your time so i cant play from your time virginia chostner: 16 July 2008 (23:59 PST it says pst. which i thought was pacific standard time which is my time virginia chostner: and it is only 1039pm now Tasneem: These bonuses are claimed on an automated system and qualifying deposits are immediately recognised by the system. Should your deposit be out of the qualifying period, the bonus will not claim. The promotional emails do stipulate the times that the promotion is valid for. virginia chostner: yes says from Promo Period: Monday 14 July 2008 (00:00 EST) 16 July 2008 (23:59 PST virginia chostner: which is 16 july 2008 2359PST. which pst is suppose to stand for pacific standard time virginia chostner: which now is 1046pm as we talk pst time Tasneem: As I have mentioned qualifying deposits are recognised by the automated system. virginia chostner: then they are wrong and someone needs to look at this virginia chostner: because as i have given you the promo period has not come as pst time we are still on the 16july virginia chostner: who do i need to talk to about this. virginia chostner: i only want what is right i am not trying to get something that is not mine. i am following the rules of this promo virginia chostner: i am looking at it. who can i email regarding this if you can not help me Tasneem: Please hold a moment, Virginia. Tasneem: Virginia, I am trying my best to assist you but unfortunately there is nothing  I can do to go against the system as these bonuses can not be claimed manually. virginia chostner: i appreciate that, but who do i send my email regarding this matter as i am too following the rules and should not be penalized for depositing and then it not being honored Tasneem: You can forward your query to: Help@Villentobrands.com Tasneem:   virginia chostner: this is horrible. i seem to have problems with these promos every week Tasneem: I am really sorry...but as mentioned all bonuses are claimed on the system. virginia chostner: i understand but i am still upset and mad and will not deposit anymore if they do not honor this promo and i will be notifying the online casino forum that i belong to about the problems with their promos and honoring them Tasneem: Virginia, I can assure you that we do honour all promotions. virginia chostner: i will email them and thank you for trying. virginia chostner: no you dont as this would be honored as i am in the time frame of this promo. i still have another hr to be exact Tasneem: You are most welcome. virginia chostner: because it is still july 16 so i have now personally banned this casino and will not play unless they honor my promo...i am really upset as i did play all three days and should have gotten this promo.<img src="http://www.sparkimg.com/emoticons/cry.gif" alt="cry" title="cry" />
    Last edited by a moderator: Oct 26, 2014
  2. virgie

    virgie NDF FRIEND

    after getting several emails back from them saying they were right i kept sending them an email telling them they were wrong and i got some addtl help from a fabalous friend.So thanks for all your help T and  I cant believe this company finally admitted that they were wrong. Vthey just sent me an email saying this:Hi Virginia, Thank you for your enquiry. Virginia upon investigation it seems the promotion did expire but on EST time hence the bonus did not claim. This also means your deposit was made within PST time on the 16th July. Management has authorized your account credit to be credited with a $25 bonus owing to you. We apologize for any inconvenience caused and have rectified the error for the next weeks promotion. Please feel free to contact our 24/7 helpdesk should you have any further queries. Have a great day! Warm regards, Kumaran Villento Brands Helpdesk <a href="mailto:Help@Villentosupport.com" title="mailto:Help@Villentosupport.com">Help@Villentobrands.com</a>  
    Last edited by a moderator: Oct 26, 2014
  3. belgamo2

    belgamo2 Banned

    Virgie,I'm glad belgamo was able to help you get this worked out.  You were totally in the right.  Good Luck with your well deserved deposit bonus!!latermyfriendtater,taco<img src="http://www.sparkimg.com/emoticons/aww.gif" alt="aww" title="aww" />PS did you ever try the teething tablets for Coulton that I told you about?  just wondering if they helped him feel any better and made it easier on his mamagrande!
    Last edited by a moderator: Oct 23, 2014
  4. jacqueline

    jacqueline Banned

    virgie glad to hear that u were able to get your bonus now go win big with it so we can see somemore screenshots-- Edited by jacqueline at 02:31, 2008-07-20

Share This Page