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BetPhoenix gets no more from me.

Discussion in 'PROBLEMS - LET US TRY TO HELP' started by tking1, Nov 13, 2010.

  1. tking1


    I got the 50% cashback bonus last week and played it and lost. Thinking the cashback was a bonus, like a deposit bonus, I claimed the veterans day free chip of $25. I met playthrough and cashed out the $50. I received a phone call from Bet pheonix on wednesday, Support wanted to know if I would like to reverse it with no restrictions, but a $500 max cashout. I told him just to deposit the $50 into quicktender. He said I was entitled to the $50 and I would receive it in a couple of days. I contacted live chat support just now and spoke with Omar.here is the chat.  Please wait for a site operator to respond. You are now chatting with 'Omar' Omar: Welcome to the Best Casino on the net; Bet Phoenix Casino; how may I help you today? tking1: Hi OmarI spoke with customer support on the phone on wednesday about my $50 withdrawal. He said it would be a couple days to reach my quick tender account. Can you give me an idea when it may get there. Omar: who is he sorry? tking1: I think his name was Dino, but not sure. Omar: we are sorry but you dont qualify for any withdrawal at this moment Omar: Players are not entitled to receive more than one free chip in a row until a deposit is made. Omar: prior to this FREE25 you did receive a 27.50 one tking1: from the no deposit forum cashback bonus Omar: it was a FREE CHIP correct tking1: oh I thought the terms were different with the cashback. I'll have let the forum know. Omar: please Omar: CASH BACKS are FREE bonuses too tking1: Anyways so he said I was entitled to it but i'm not correct. Omar: that's why we would like to know talked to you Omar: I was looking for the chat transcript tking1: it was a phone call. tking1: I believe around 6:eek:o p.m wednesday. tking1: EST Omar: ok thanks tking1: His name began with a D i'm pretty sure of that. Omar: thanks for this information Omar: is there anything else that you would like to know? tking1: no thats all, I just wish I didn't get the phone call and get excited about it. Omar: Thank you for visiting.  Please contact us at anytime. tking1: have a good day.So after getting excited about having $50 in my quicktender account to play with I'm left with being pissed off because of being lied to on the phone. All they had to say to me wednesday was that the cashback was a freechip and I was not entitled to it because I claimed the veterans chip after that. I would have been fine.I always thought cashback was a deposit bonus, because if you didn't deposit you wouldn't get a cashback bonus. Would you?   
    Last edited by a moderator: Oct 26, 2014
  2. PSP

    PSP Ruler of Western Civilization's Geeky Nerds

    Since you can't withdraw it, why don't you see if you can change it to a reversed cashout? At least you'll have something to show for it and I think that qualifies as a deposit too..."
    Not your ultimate outcome, but much better than you have now.
  3. Mben

    Mben No Deposit Forum Administrator Staff Member

    Tking, I'll talk to Nicolas about the terms of the cashback. I understood it to be special deals set up with affiliates would have no "free chip" labels attached. I could be wrong and will let you know.
  4. tking1


    Thank You Mben I thought the same. I would really appreciate the help.

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