This happened to me too....Raging Bull took $20 off the top of my payout and tried to blame my bank too. My bank takes a $15 after an international wire is received. It is a separate charge that comes about 2-3 days after I get the wire in my account. So the $20 RBC took was not an accident..it was done on purpose hoping players would not notice.I had the same thing... withdrew @ raging bull and I was charged an extra $20. Assuming it came from my bank.
Dean -Hello Everyone!
Wow, I am back here after a long time Hope everyone is well.
As everyone knows Raging Bull and Grand Fortune charge a $45 wire fee, this is what our bank charges us in order to send an international wire transfer. Once a wire transfer hits a players account their bank then charges them a fee to receive an international wire this is usually in the range of $10 - $16 (This is from my experiences)
I have chatted to a few of my guys at the bank and we noticed that the intermediary Bank that our bank uses charges an additional $20 to us which in turn hurts you as the customer. Moving forward when we send payments we will add the extra $20 to your payment so when the intermediary bank send off the payment you guys do not take the knock.
Here is a simple example how it will work:-
Original withdrawal: $900
Wire Fee: $45
Amount to be wired : $855
Grand Fortune/Raging Bull process to player: $875
After GF/RB intermediary fees player will receive: $855
Once the player gets their correctly calculated amount whatever other fees their banks charge them is out of our control.
I hope this helps resolve everyone's questions and pondering. hehe.
I know we only have Wire Transfer as the only available withdrawal option but I can assure you that we are getting a Pay to Card option very soon
Have a Wonderful Weekend!
I understand the $45 fee Linda....I think it is way to high and wish it got comped like at other casinos sometimes but that is not my point.When RB charges $45 to send players money they do not get any of it. That is how much it costs them to do it. I hope this helps some of you who think RB is getting the money. I promise it is true
I believe Raging Bull truly IS different and is my first pick hands down but I see what you are upset about so I have asked @Dean FTA to look at this and answer for Raging Bull himself. It usually doesn't take them long to get back to me but with the holidays fast approaching there may be a delay. I know that Jason is already gone on holiday until after the first.It makes RBC look very sneaky......and shady something I am disappointed about because I thought maybe this casino is honestly different.
Did you ever get a reply about this @snookie?I have not heard back from Dean, it was after hours (for them) when made my post this morning and it is the middle of the night there now.
Still waiting for you to get a response @snookie.....I believe Raging Bull truly IS different and is my first pick hands down but I see what you are upset about so I have asked @Dean FTA to look at this and answer for Raging Bull himself. It usually doesn't take them long to get back to me but with the holidays fast approaching there may be a delay. I know that Jason is already gone on holiday until after the first.
I spoke to Dean on Friday and he was to get back to me but did not before the weekend. Unlike Mben and myself the casino reps do not work weekends. I intend to get a hold of him late tonight which will be the beginning of his day.
Dean - This means that RBC's bank wire costs the casino $65 per payout..that is absurdly high and almost idiotic that RBC would still be doing business with this bank any longer.The whole thought behind my post is as follows: when we sent payments in the past it worked this way...a player cashes out $145 we then take out our $45 wire fee and the player will receive $100...but then some regulations with the banks cam into play and they started taking off $20 so when we sent the payment the player will be $20 short...we have sorted this issue by adding the $20 to the wire trasnfer so when our banks deduct the $20 our players do not take the knock...we as the casino take the knock instead...this is the compromise we make for our wonderful players at Raging Bull.
I completely agree....the added fees and also the change added to the charge on my VISA card with each transaction should be straightforward.Well, my concern is they can just add random fee's? Like I stated, my receipts I get say one thing, and then I check my bank and what is taken out, isn't what the receipt says. That said, for all that you try to do for us
I hear you @Mben but RBC was not upfront about this to players, even when brought to their attention, they said it was my bank who charged the fee.I was going to throw my 2 cents in the other day but decide against it only because Sookie was handling it. This is part of what I was going to say though. It is what I knew casinos had to deal with when teaming up with processors or banks. It is not that easy for them.
Ok, so players were caught off guard with the extra $20 being taken out of the amount they expected to see land in their bank account after the wire hit. That is something that RB can't control if the bank they use chooses to charge customers that fee. (< --- lead in for the following)
What they can control is what intermediary bank they choose to use (hopefully one who will not charge the customer a fee at all or will charge RB if a fee must be charged) BUT we have to remember, (I am assuming you're in the States, luckychick), online gambling and gambling transactions are frowned upon here in the States. I assume that it could be a little bit tricky for online casinos to find honest processors or intermediary banks willing to handle the casinos' business.
I can't answer as to why they didn't tell players about the extra $20. Maybe saying it was the player's bank was a knee jerk answer until they did some investigating?I hear you @Mben but RBC was not upfront about this to players, even when brought to their attention, they said it was my bank who charged the fee.
I happen to find this forum almost 2 months after this $20 additional fee was taken from my payout....only to learn that this was not an isolated with my account as I was told. It was very disappointing,
@Mben I hear what you are saying but it is unprofessional to give a knee jerk response to a customer/player...RBC should be aware of what is happening with there processors because it is their job, not mine to point out. Especially since they received so many complaints about his from players too.I can't answer as to why they didn't tell players about the extra $20. Maybe saying it was the player's bank was a knee jerk answer until they did some investigating?
2 months later was sufficient time to look into the matter and correct it. I do agree with that.
So at this point, RB knows about the $20 fee, they have given a "workaround" so the player is not charged the $20 and now it's time for someone to withdrawal again and see if their "workaround" works.
After all has been said and done, if another member tells us that their recent withdrawal got hit with the $20, then there is still a problem, but let's hope that this issue has been resolved.