RAGING BULL CASINO

[Sookie]

I consider this matter RESOLVED.

 

[Mben]

I consider this matter RESOLVED.

I like "resolved". "Resolved" is good.

 

[luckychick]

Hi luckychick,

Compliments of the season!!

Wow, I thought this issue has been taken care of ages ago. Firstly, I am sure I have suggested on numerous occasions that if you have a withdrawal, that you please email Dean asap and he will arrange to pay the withdrawal via the pay to card solution. However, Dean just advised me that you continue to request the withdrawal to be paid via wire. As you know there are fees that are out of our control. Secondly, I also think you misunderstood what Dean tried to explain to you regarding the $20 Fee. Basically, we did not know that when our players received their money, that there was a $20 fee being deducted from the initial cashin amount. But once it was brought to our attention, we rectified the issue at hand.

Here is an example of what WAS happening in the past and how we HAVE resolved the issue:-

PAST - A player would cashout $200 and we would send the player a wire for $155 ($200 cashin - $45 fee). However, the player would only receive $135 ($155 – an additional $20 fee). This is due to our banks intermediary bank taking their fee. Of which we were not aware of and which is out of our control.

PRESENT - A player cashes out $200 and we then send a wire for $175 ($200 - $45 + $20), the player will then get the FULL $155 in their account instead of $135 due to us covering the intermediary fee of $20 as mentioned above.

Long story short, we are now picking up the additional fee of $20.

I hope that the above makes sense and that we can move forward on a positive note!

Best Regards
Jason

Jason - I was in shock that this had happened to many other players because I was made to think it was a freak accident to just my account. So please understand that when I find this thread two months after the fact why I was a bit alarmed.

It was sketchy behavior on RBC's end, no question.

PRESENT - A player cashes out $200 and we then send a wire for $175 ($200 - $45 + $20), the player will then get the FULL $155 in their account instead of $135 due to us covering the intermediary fee of $20 as mentioned above.

What are players supposed to thankful to not have to pay $65 to withdraw? No casino charges that much to withdraw, nor do any respectable banks. RBC needs to find better companies to out-source stuff too, as clearly you are getting totally ripped off here.

 

[luckychick]

I consider this matter RESOLVED.

@Sookie Agreed but it does draw question marks as to how this happened and RBC did not explain anything but tried to blame my bank and act innocent in the matter. That is a fact.

 

[Sookie]

@Sookie Agreed but it does draw question marks as to how this happened and RBC did not explain anything but tried to blame my bank and act innocent in the matter. That is a fact.

Sorry that is how it seemed to you. Poor communication rather than any trickery if you want my opinion.

Raging Bull is one of the most legit casinos online and that's the only fact I know.